Booking Terms and Conditions for Wigwam® Holidays Great Tregath

Before confirming your booking at Wigwam® Holidays Great Tregath please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.

Payment Policy:

To secure your booking payment in full is required at the time of booking; we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.

Cancellation/No-Show Policy:

In the event of cancellations or no-shows we do not offer any (either full or partial) refund. 

However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.

Travel Insurance:

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.

Breakages/Damages

We reserve the right to charge the Debit/Credit card used at the time of booking an additional fee should the Wigwam® Cabin be left in an unsatisfactory condition or if there is any damage to the Wigwam® Cabin or the furnishing therein. It is requested that guests advise Reception in the event of breakages or damage.

Smoking:

Smoking is not permitted in the Wigwams or in any communal areas.

Dogs:

Well behaved dogs are welcome but must be kept on a lead at all times. Owners are expected to clean up behind their dogs and use the bins provided. All of our 6 Wigwam® Cabins. allow dogs. 

No dangerous breeds allowed (list25.com/25-most-dangerous-dog-breeds & Dangerous Dog Act 1991).

Group Bookings:

Our 6 Wigwam® Cabins provide accommodation for up to 24 people based on 2 sharing a double bed. We welcome bookings from, schools, social clubs, sports clubs, church groups, family gatherings, residential houses, day centres and special needs groups. Please contact us directly for further information.

No hen or stag parties.

Lost Property

Items must be claimed within 2 weeks of departure. Where relevant, postage and packaging charges will apply for the return of goods.

Arrival/Departure Procedures:

Check-in time is between 3pm and 5pm. Arrival after 5pm is by arrangement only and guests may be required to locate their own Wigwam®. Please contact on 07745990316 or 01840 938609 to arrange this.

Check out is 10am prompt on the day of departure. 

Whilst we do employ cleaners, guests are expected to leave their Wigwam® in a neat and tidy condition, with all refuse deposited in the Refuse Collection Area.

No food must be left in the fridge upon departure.

Complaints Procedure:

We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct:

We expect all our Visitors to respect and look after the Site and the Wigwam® you are staying in. We also require you to respect your fellow Visitors and keep noise levels to a minimum after 10.00pm. Parents are responsible for their children, as such children must be supervised at all times.             Any guest found to be repeatedly breaking any of our Park Rules will be asked to leave the Park immediately without a refund.

Farm Safety:

Please do not allow children to wander off the Wigwam® Area without an adult and please do not allow children to play on farm machinery, fences and gates. Gates should be left as found and the Country access code adhered to.  As a neighboring farmer often has livestock in nearby fields we ask that you refrain from walking through these fields.

If you have any other queries regarding your stay please contact   Craig or Julie Blackburn    directly on 07745990316 or 01840 938609    or email greattregath@wigwamholidays.com