Frequently Asked Questions

When is your site open?

All year except for a few days over Christmas – closed 23rd December to 27th December.

Do you allow dogs/pets? If so, is there a pet charge?

We have five dog friendly Wigwam® Cabins

All dog friendly Wigwams have a gated enclosed decked area. 

There is a charge of £8 per dog per night.

Is the site suitable for children?

Yes, the site is very suitable for children with a number of facilities, which are great for kids including:

• Kids Fishing

• Play park and ‘chill out’ den

• Giant games

• Fairy village and Fairy trail

• Grassed Area

• DVD/book/toy lending library

Do you accept groups, parties or celebrations?

We accept all types of groups, although recommend calling if you have any special arrangements or questions.  Hen and Stag parties must call prior to booking.

Do you allow campfires?

All our Wigwam® Cabins come with fire pits/BBQ

What is included in one your standard Wigwam® Cabins (i.e. mattresses, toaster, kettle etc.)?

Included in each of our Wigwam® Cabins you will find:

• Toaster

• Kettle

• Microwave

• Television

• Fridge

• Kitchenette

• Full En-suite with heated towel rail

• Cleaning products

• Brush

• Washing Up Bowl

• Basic crockery and cutlery for 4 people

• Fry pan and sauce pan

• Large decking area

• Fire pit/BBQ

• Picnic Table

• 4x Wooden Mushroom Seats

Is electricity included in the tariff?

Yes

What cooking facilities are provided?

Inside all our Wigwam® Cabins is a small kitchen area and each Wigwam® comes with an outdoor firepit/BBQ.

What do I need to bring?

For your stay at Wigwam® Holidays Brampton you will need to bring with you:

• Bedding

• Crockery

• Sharp kitchen knife

Can I order any extras, and if so how much for each item?

At Wigwam® Holidays Brampton there is a number of extras you can order – all are listed under the Extras tab.

Is there parking next to the Wigwam® Cabins? If not, how close is the parking area?

No, we operate a pedestrians only policy onsite, however there is a drop off zone near the Wigwam® Cabins.  If you or any of your party has physical disabilities please call James on 07779 754697 and we will do our best to locate you as close to the drop off zones as possible.

From what time can I check in?

Check in time is from 14.00

What is the latest time I can check in?

The latest time for check in is 17.00.  However, we recognise that work commitments often make this impossible.  Therefore, if you are arriving after 17.00 please call the site before 17.00 to arrange for a key to be left.

What time do I need to vacate the Wigwam® Cabin?

We ask everyone to vacate their Wigwam® Cabin on the date of departure by 10.00

Do you have a shop/reception/cafe onsite and when is it open?

We have a shop that acts as a reception and is open 9am to 5pm every day except Mondays (except for School holidays when we are open 7 days a week).  The Café is open 10am-4pm every day but Monday (may be closed on a Tuesday as well in October-February).  The only exception to this is 27th-3rd January where the shop and café are both closed.

Is Fun Fishing Open Every Day?

Fun fishing is closed every Monday, except for school holidays when it is open 7 days a week.  Otherwise Fun fishing is 9am-5pm Tuesday-Sunday.  The only exception to this is 27th December - 3rd January where the fun fishing is closed.

How many toilets and showers do you have onsite?

Each Wigwam® Cabin has a full en-suite, and there are additional customer toilets in reception and in the Café.

Do you have a family shower for babies

Unfortunately, we do not provide this kind of facility.  However, there is a baby change table in the reception toilet.

How close is the nearest pub/restaurant?

The closest pub/restaurant is a half mile away from the site

How far to the nearest supermarket?

The nearest supermarket is only half a mile away from the site

How far is it from public transport?

You can find a bus stop outside the site (685 – Hexham-Carlisle) and a train station in Brampton itself, one mile away.

Is there WiFi access on site?

We have WiFi access outside the shop and in the café only, however it is free of charge.  There is also good 4G on site.