Frequently Asked Questions
When is your site open?
All year except for a few days over Christmas – closed 23rd December to 27th December.
Do you allow dogs/pets? If so, is there a pet charge?
We have five dog friendly Wigwam® Cabins
All dog friendly Wigwams have a gated enclosed decked area.
There is a charge of £8 per dog per night.
Is the site suitable for children?
Yes, the site is very suitable for children with a number of facilities, which are great for kids including:
Kids Fishing
Play park and ‘chill out’ den
Giant games
Fairy village and Fairy trail
Grassed Area
DVD/book lending library
Do you accept groups, parties or celebrations?
We accept all types of groups, although recommend calling if you have any special arrangements or questions. Hen and Stag parties must call prior to booking.
Do you allow campfires?
All our Wigwam® Cabins come with fire pits/BBQ
What is included in one your standard Wigwam® Cabins (i.e. mattresses, toaster, kettle etc.)?
Included in each of our Wigwam® Cabins you will find:
Toaster
Kettle
Microwave
Television
Fridge
Kitchenette
Full En-suite with heated towel rail
Cleaning products
Brush
Washing Up Bowl
Basic crockery and cutlery for 4 people
Frying pan and saucepan
Large decking area
Firepit/BBQ
Picnic Table
4x Wooden Mushroom Seats
Is electricity included in the tariff?
Yes
What cooking facilities are provided?
Inside all our Wigwam® Cabins is a small kitchen area and each Wigwam® comes with an outdoor firepit/BBQ.
What do I need to bring?
For your stay at Wigwam® Holidays Brampton you will need to bring with you:
Bedding
Crockery
Sharp kitchen knife
Can I order any extras, and if so how much for each item?
At Wigwam® Holidays Brampton there is a number of extras you can order – all are listed under the Extras tab.
Is there parking next to the Wigwam® Cabins? If not, how close is the parking area?
No, we operate a pedestrians only policy onsite, however there is a drop off zone near the Wigwam® Cabins. If you or any of your party has physical disabilities please call Claire on 07719645992 and we will do our best to locate you as close to the drop off zones as possible.
From what time can I check in?
Check in time is from 14.00.
What is the latest time I can check in?
The latest time for check in is 17.00. However, we recognise that work commitments often make this impossible. Therefore, if you are arriving after 17.00 please call the site before 17.00 to arrange for a key to be left.
What time do I need to vacate the Wigwam® Cabin?
We ask everyone to vacate their Wigwam® Cabin on the date of departure by 10.00.
Do you have a shop/reception/cafe onsite and when is it open?
We have a shop that acts as a reception and is open 9am to 5pm every day except Mondays (except for School holidays when we are open 7 days a week). There is a Cafe on site, please contact Bite Cafe and Tearooms for their opening times- 016977 42235.
Is Fun Fishing Open Every Day?
Fun fishing is closed every Monday, except for school holidays when it is open 7 days a week. Otherwise, Fun fishing is 9am-5pm Tuesday-Sunday. The only exception to this is 27th December - 3rd January where the fun fishing is closed.
How many toilets and showers do you have onsite?
Each Wigwam® Cabin has a full en-suite, and there are additional customer toilets in reception and in the Café.
Do you have a family shower for babies?
Unfortunately, we do not provide this kind of facility. However, there is a baby change table in the reception toilet.
How close is the nearest pub/restaurant?
The closest pub/restaurant is half a mile away from the site.
How far to the nearest supermarket?
The nearest supermarket is only half a mile away from the site.
How far is it from public transport?
You can find the nearest bus stop 1mile away at The Sands, to find, walk down the road towards Brampton (685 – Hexham-Carlisle). Brampton train station is located 2.2miles away- https://goo.gl/maps/oYx3RB8AzaX8pYvHA with hourly trains to Newcastle and Carlisle. (We are currently in talks with the council to get a bus stop installed outside the business).
Is there WiFi access on site?
We have WiFi access outside the shop and in the café only, however it is free of charge. There is also good 4G on site.
