Terms & Conditions

Before confirming your booking at Wigwam® Holidays Brampton please take the time to read the information below. It includes vital information regarding cancellation policies and services available at the Park, which will assist you with planning your holiday.

Payment Policy

Payment in full is required at the time of booking. We do not accept provisional bookings.

Cancellation/No-show Policy

In the event of cancellation or no-show, we do not provide any (either full or partial) refund. However, should more than 48 hours notice be given we may, at our discretion, offer an alternative date suitable to you if we have the availability.

Travel Insurance

We strongly recommend you take out an appropriate travel insurance policy to give peace of mind that your financial commitment is protected, should you be forced to cancel your holiday for any reason.

Arrival/Departure Procedures

Check-in time is between 2.30pm and 5pm. Arrival after 5pm is by arrangement only and guests may be required to locate their own Wigwam® Cabin. Please contact James on 07779 754697 to arrange this.

Check out is 10am prompt on the day of departure.

Whilst we do employ cleaners, guests are expected to leave their Wigwam® Cabin in a neat and tidy condition, with all refuse deposited in the Refuse Collection Area.

No food must be left in the fridge upon departure.

Park Rules

Any guest found to be repeatedly breaking any of our Park Rules will be asked to leave the Park immediately without a refund.

Breakage/Damage

We reserve the right to charge the Debit/Credit Card used at the time of booking an additional fee should the Wigwam® Cabin satisfactory condition or if there is any damage to the Wigwam® Cabin of the furnishing therein. It is requested that guests advise Reception in the event of breakage or damage.

Smoking

Smoking is not permitted in any of the Wigwam® Cabins or outdoor communal areas, including the Fun Fishing Pond.

Dogs

aWell behaved dogs are welcome but must be kept on a lead at all times. Owners are expected to clean up behind their dogs and use the bins provided. Of our 6 Wigwam® Cabins, 2 allow dogs (Kirk Beck and Cam Beck). No dangerous breeds allowed (list25.com/25-most-dangerous-dog-breeds & Dangerous Dog Act 1991).

Barbeque/Fire Pit

The complimentary BBQ/Fire Pit must not be moved from its position under any circumstances. Please be aware of wind direction to ensure smoke does not become an annoyance to other guests.

Lost Property

Items must be claimed within 2 weeks of departure. Where relevant, postage and packaging charges will apply for the return of goods.

Group Bookings

Our 6 Wigwam® Cabins provide accommodation for up to 24 people based on 2 sharing a double bed. We welcome bookings from fishing parties, schools, social clubs, sports clubs, church groups, family gatherings, hen and stag parties, residential houses, day centres and special needs groups. Please contact us directly for further information.

Disability Access

Our Wigwam® Cabins are not currently suitable for wheelchairs, due to their hillside location.

Complaints Procedure

We take all comments from guests very seriously and in the unlikely event you wish to make a complaint you may contact the Park Owners directly either via Reception, telephone 07779 754697 or email and we will respond. We will attempt to resolve any issues as soon as possible.

Code of Conduct

Noise pollution is taken seriously. We expect all guests to respect others and keep noise to a minimum, adhering to a noise curfew from 10pm until 7am.

We expect all our visitors to respect and look after the Park and the Wigwam® Cabin you are staying in.

Parents are responsible for their children, especially where the water is concerned; and children must be supervised at all times.

Safety and Risk Assessment

Our Park is ClubMark Accredited and our Risk Assessment is available upon request.

If you have any other queries regarding your stay, please contact Wigwam® Holidays Brampton directly on 07779 754697 or email enquiries@newmillstrout.co.uk