Before confirming your booking at Wigwam Holidays Brampton please take the time to read the information below. It includes vital information regarding cancellation policies and services available at the Park, which will assist you with planning your holiday.
Payment Policy
A 25% payment is required at booking, with the balance payable 2 weeks prior to your visit. Reminder emails will be sent. If the balance is not paid in time we hold the right to cancel your holiday, as per the terms and conditions on the wigwamholidays.com website.
Cancellation/No-show Policy
In the event of cancellation or no-show, we do not provide any (either full or partial) refund. However, should more than 1 week's notice be given we may, at our discretion, offer an alternative date suitable to you if we have the availability.
Travel Insurance
We strongly recommend you take out an appropriate travel insurance policy to give peace of mind that your financial commitment is protected, should you be forced to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.
Arrival/Departure Procedures
Check-in is from 2.30pm. Arrival after 5pm is by arrangement only and guests may be required to locate their own Wigwam Cabin.
Check-out is 10am prompt on the day of departure.
Whilst we employ cleaners, guests are expected to leave their Wigwam Cabin in a neat and tidy condition, with all refuse deposited in the Refuse Collection Area. You will find this next to the play park, behind a wooden door.
No food must be left in the fridge upon departure.
Park Rules
Any guest found to be repeatedly breaking any of our Park Rules will be asked to leave the Park immediately without a refund.
Breakage/Damage
We reserve the right to charge the Debit/Credit Card used at the time of booking an additional fee should the Wigwam Cabin satisfactory condition or if there is any damage to the Wigwam Cabin or the furnishing therein. It is requested that guests advise Reception in the event of breakage or damage.
Smoking
Smoking is not permitted in any of the Wigwam Cabins or outdoor communal areas, including the Fun Fishing Pond. We reserve the right to ask guests to leave the site immediately without a refund if they are found to be smoking inside the cabins.
Dogs
Well behaved dogs are welcome but must be kept on a lead at all times. Owners are expected to clean up behind their dogs and use the bins provided. Of our 7 Wigwam Cabins, 6 allow dogs including all hot tub cabins. No dangerous breeds are allowed (list25.com/25-most-dangerous-dog-breeds & Dangerous Dog Act 1991).
Barbeque/Fire Pit
The complimentary BBQ/Fire Pit must not be moved from its position under any circumstances. Please be aware of wind direction to ensure smoke does not become an annoyance to other guests.
Lost Property
Items must be claimed within 2 weeks of departure. Where relevant, postage and packaging charges will apply for the return of goods.
Group Bookings
Our 7 Wigwam Cabins provide accommodation for up to 28 people based on 2 sharing a double bed. We welcome bookings from fishing parties, schools, social clubs, sports clubs, church groups, family gatherings, hen and stag parties, residential houses, day centres and special needs groups. Please contact us directly for further information.
Disability Access
Our Wigwam Cabins are not currently suitable for wheelchairs, due to their hillside location.
Complaints Procedure
We take all comments from guests very seriously and in the unlikely event you wish to make a complaint you may contact the Park Owners directly either via Reception or email and we will respond. We will attempt to resolve any issues as soon as possible.
Code of Conduct
Noise pollution is taken seriously. We expect all guests to respect other guests and keep noise to a minimum, adhering to a noise curfew from 10pm until 7am.
We expect all our visitors to respect and look after the Park and the Wigwam Cabin you are staying in.
Parents are responsible for their children whilst on site, especially where the water is concerned; and children must be supervised at all times.
Any guests found or reported under the influence of illegal drugs/substances onsite will be asked to leave immediately without a refund and passed onto the police authorities.
Safety and Risk Assessment
Our Park is ClubMark Accredited and our Risk Assessment is available upon request.
If you have any other queries regarding your stay, please contact Wigwam Holidays Brampton directly or email brampton@wigwamholidays.com
