Arrival is between 3pm and 8pm (please call if you are due later) with departure before 10am.
As part of Wigwam® Holidays booking criteria full payment is required at the time of booking and you agree to both Wigwam® Holidays & Herding Hill Farm's Terms & Conditions but if you book through www.herdinghillfarm.co.uk we require a non-returnable deposit of 50% is to be paid at the time of booking and the outstanding balance of the holiday is to be paid 30 days prior to arrival. Should you have any queries please call the site on 01434320175.
Full payment is due when booking if arrival is within 30 days
Due to the popularity of our site we cannot offer any refunds. We recommend you to take our your own cancellation insurance.
Arrival time for Wigwam® Cabins is between 3pm and 8pm (please call if you are going to be later) and must be vacated by 10am on the day of your departure.
Please remember to bring your own bedding and pillows.
We cannot be held responsible for adverse weather conditions and as such no refunds will be given for early departure or cancellation.
We welcome respectful groups of families or friends but do ask to respect everyone and enjoy our peaceful site in a stunning setting. We are unable to accept stag or hen parties without prior arrangement or any groups under the age of 21.
The holiday accommodation shall not exceed 3 people within the Wee Brave, 5 in the Big Chief and 5 within the running water en suite Wigwam® Cabins
The holidaymaker shall not sublet the holiday accommodation or any part thereof during their period of stay.
The holidaymaker is liable for the total hire charge unless written notice of the intention to cancel the booking is received prior to the commencement of the holiday.
Arrangements will be made by the owner for the handover of Wigwam® keys to the holidaymaker at the beginning of the Period of Hire and the collection of the keys on the departure date. The holidaymaker shall leave the holiday accommodation in a clean and tidy condition at the end of the holiday let.
Any faults or breakages must be reported as soon as possible to the management and any damaged will be charged for.
The owner and their representatives retain the right to enter the holiday accommodation at any time.
A £20 returnable deposit for your Wigwam® key may be required when checking in. This will be returned when handing in your key upon your departure. This will be forfeited if any key is lost or damaged.
Your email address will be added to our database to send out our monthly newsletter, please email us if you would not like to receive this.
Failure to comply with these terms and conditions will make you liable to lose your booking or your right to stay in the property without refund.
Spas are commercial units but we have some standard rules that need to be adhered to:
No Fake Tan or hair gel to be worn when using the hot tub
No soap, shampoo, bubble bath, oils etc
These must be booked for the whole duration of your stay and we may offer shorter use but an additional charge may apply.
Users must shower before and after use, failure to do so will result in the water becoming cloudy and potentially unsafe. We reserve the right to close the spa or the option of you paying £20 for us to drain & refill the spa.
If the water becomes cloudy the tub must not be used, we reserve the right to close the tub if we feel the water is not safe and no refunds will be given.
Absolutely no glass to be taken into the hot tubs. Plastic Glasses only.
The tubs will be locked at 10.00pm to avoid noise nuisance and for the safety of guests
A charge will be applied for any damage or excessive cleaning
Swim wear must be worn at all times
No children under 8 allowed and children under 14 must be accompanied at all times