Frequently Asked Questions
When is your site open?
Our site is open all year round.
Do you allow dogs/pets?
We accept 1 well behaved dog in our dog friendly cabin. Book ahead to avoid disappointment.
Is the site suitable for children?
Yes, the site is suitable for children. There are some complimentary outdoor games provided close to each cabin.
Do you accept groups, parties, or celebrations?
We accept all types of groups, although recommend calling if you have any special arrangements or questions. The site has a relaxed and peaceful vibe and may not be suitable for some Hen and Stag parties.
Do you allow campfires?
Fire pits are included with all Wigwam cabins.
What is included in one of your standard Wigwam Cabins (i.e. mattresses, toaster, kettle, etc.)?
Included in each of our Wigwam Cabins you will find:
- 1 double bed and 1 double sofa bed with memory foam mattresses.
- En-suite shower room with shower, toilet, heated towel rail and 1 toilet roll
- Dish cloth & tea towel
- Toaster
- Kettle
- Combination Microwave Oven
- Electric 2 hotplate Hob
- Electric wall heater
- A sink
- 24 inch Smart TV with DVD player (from 30th June 2022)
- Fridge with ice box
- Crockery for 4 guests
- Cutlery for 4 guests
- Pan pack (frying pan, 2 saucepans , spatula, large spoon, plastic microwave bowl, tin opener)
- Dining table and 4 chairs
- Deluxe fire pit/BBQ/metal tongs
- A picnic table with benches
- All electricity, heating and hot water
- 2 patio arm chairs
Is electricity included in the tariff?
Yes
What cooking facilities are provided?
Inside all our Wigwam Cabins is a small kitchen area and each Wigwam comes with an outdoor fire pit/BBQ.
What do I need to bring?
For your stay at Wigwam Holidays Woodcroft you will need to bring with you:
- Bedding (either sleeping bag or your own duvets, pillows and linen)
- Towels
- Clothing appropriate to the season
- Cooking ingredients
- Toiletries
- Some Slippers to help your feet stay warm and our cabins stay clean
Can I order any extras, and if so how much for each item?
At Wigwam Holidays Woodcroft Farm there is a number of extras you can order – all are listed under the Extras tab.
Is there parking next to the Wigwam Cabins? If not, how close is the parking area?
The parking is a short walk from the Wigwam Cabins. There is space for one car per cabin and the pathway is well lit.
From what time can I check-in?
Check-in time is from 14.30
What is the latest time I can check-in?
The latest time for check-in is 18.30. However, we recognise that work commitments often make this difficult. Therefore, if you are arriving after 18.30 please call the site before 17.00 to arrange for a key to be left.
What time do I need to vacate the Wigwam Cabin?
We ask everyone to vacate their Wigwam Cabin on the date of departure by 10.00
How many toilets and showers do you have onsite?
Each Wigwam Cabin has a full en-suite.
How close is the nearest pub/restaurant?
We are 1.5 miles from Stanhope where there is a great choice of shops, takeaways, cafes, and bars. And a mile from Frosterley with a pub/restaurant, co-op and fish& chip takeaway. There are some great places to eat within a 5-15minute drive.
How far to the nearest supermarket?
Both Stanhope and Frosterley have well-stocked Co-op a mile from the site. Stanhope has a great selection of food shops, local bakers, butchers & greengrocer with superb local produce.
How far is it from public transport?
We are a mile from the nearest bus stop.
Is there WiFi access on-site?
Yes, the password for guests will be in the cabin information on arrival.
