Before confirming your booking at Na Bothain, Sandy Bay Croft Wigwams, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday.
Where possible, please book at least 24 hours before your intended stay to avoid disappointment.
To secure your booking payment in full is required at the time of booking; we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.
In the event of cancellations or no-shows we do not offer any (either full or partial) refund.
However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so. Alternatively, if we can rebook the wigwam®, for the dates you had chosen, we will offer a refund.
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay with us for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.
Smoking is not permitted in the Wigwam®, cabins or in the laundry/ storage hut. Candles, incense burning, fireworks, and flammable liquids/gases are prohibited within the accommodation or site.
Well behaved dogs are welcome and must be booked in advance at a cost of £5 per dog per night (Max 2 medium sized dogs per cabin). Dogs MUST be kept on a lead at all times. Owners are expected to clean up after their dogs and use the bin provided on site. Please remember that you will be staying on a working croft, with sheep and cattle grazing in close proximity to the Wigwam®, Cabins, we therefore ask that you follow the Scottish Outdoor Access Code. Follow the link to see what this means for you and your dog http://www.snh.gov.uk/docs/A965891.pdf.
Any damage caused by your dog will be chargeable. Please do not leave your dog unattended. Failure to comply with these rules will result in you being asked to leave the site and no refunds will be given. Please contact us directly for further details of our policies relating to dogs/pets.
By booking one of our Wigwam® Cabins, you confirm that you take sole and exclusive responsibility for your own safety and wellbeing. For safety purposes, please do not permit children to play on or around farm machinery, in the barn or in the laundry/ bike storage hut. Please also ensure children are not permitted to roam unattended on the croft at any time. Parents are responsible for their children, and as such, children must be supervised at all times.
There is access to all croft fields containing livestock, however, we would ask that any dogs/ pets are kept on a leash. Please ensure children are not permitted to cause sheep to run during the lambing season. Please do not climb fences, walls or gates and ensure gates are securely closed behind you. Please ensure the Scottish Outdoor Access Code is always adhered to. www.snh.org.uk/pdfs/access/KnowCode.pdf
Some infections can be passed from sheep and other animals to humans. If a pregnant woman becomes infected, it could harm her and her unborn baby's health. Although the risks are low, pregnant women should still avoid close contact with sheep during the lambing season.
If you?re pregnant or think you might be pregnant, avoid close contact with sheep during the lambing season, which runs from April to May.
Please contact us directly for our policy relating to group bookings.
Parking is available for one car beside each Wigwam®.
You can check into your Wigwam®, from 2pm onwards and check out is generally by 10am. However, we can be flexible, so please contact us directly if you would like alternative times. If you are arriving after 8pm, please contact us by telephone or email.
We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
We expect our guests to look after and respect the site, croft, laundry/ bike storage hut and the Wigwam®, you are staying in. As Scarista is a very quiet, rural village, we would ask that there is no excessive noise at any time and to keep noise levels to a minimum after 10pm. Parents are responsible for their children, and as such, children must be supervised at all times.
Whilst we clean all Wigwam®, Cabins thoroughly, we do ask that guests leave them tidy and place all rubbish in bins provided. Please do not leave any food in the fridge. All dishes should be washed, dried and put away in the kitchen area. Please place your rubbish in the bin and place glass in the recycling bin provided on site.
Laundry facilities are available in the Laundry/ bike storage hut and are operated on a coin metered electricity supply. Each cabin has a key to access the hut.
Each cabin has a key to access the hut. Any property left in this area is at your own risk. We are not responsible for the loss of or damage to your property when stored in the hut.
Fires are only permitted in the fire-pit area. Fire-pit packs can be purchased on site. No fires or BBQ's are permitted in any other area of the croft/ site.
If you have any other queries regarding your stay please contact Na Bothain, Sandy Bay Croft Wigwams directly on 01859 550 473 or email email@example.com