Sandy Bay Croft

Terms and Conditions

Before confirming your booking at Na Bothain, Sandy Bay Croft Wigwams, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday.

Where possible, please book at least 24 hours before your intended stay to avoid disappointment.

Cancellation/No-Show Policy:

In the event of cancellations or no-shows we do not offer any (either full or partial) refund.  However, if we can rebook the wigwam® for the dates you had chosen, we will offer a refund minus a 12% fee if you booked online.

Holiday Cancellation Insurance:

We strongly advise you to take out the appropriate levels of cancellation insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay with us for any reason.  We recommend that guests have an appropriate level of  insurance in place for their needs.

Fire Safety:

Smoking is not permitted in the Wigwam®, cabins or in the laundry/ storage hut. Candles, incense burning, fireworks, and flammable liquids/gases are prohibited within the accommodation or site.  Fires and BBQs are only permitted in the Fire-pit area. Please do not light disposable BBQs on decking or picnic benches. Please be aware that any sign of cigarette damage within the cabin will result in a £50 cleaning charge. 

Damages Policy: 

Please note you are liable for the cost of any damage to the buildings and the contents.

Dogs:

Well behaved dogs are welcome and must be booked in advance at a cost of £5 per dog per night (Max 2 medium sized dogs per cabin). Dogs MUST be kept on a lead at all times. Owners are expected to clean up after their dogs and use the bin provided on site. Please remember that you will be staying on a working croft, with sheep and cattle grazing in close proximity to the Wigwam®, Cabins, we therefore ask that you follow the Scottish Outdoor Access Code Dogs– Know The Code  Any damage caused by your dog will be chargeable. Please do not leave your dog unattended. Failure to comply with these rules will result in you being asked to leave the site and no refunds will be given. Please contact us directly for further details of our policies relating to dogs/pets.

Croft Safety:

By booking one of our Wigwam® Cabins, you confirm that you take sole and exclusive responsibility for your own safety and wellbeing. For safety purposes, please do not permit children to play on or around farm machinery, dyke walls or gates.  Please also ensure children are not permitted to roam unattended on the croft at any time. Parents are responsible for their children, and as such, children must be supervised at all times.

There is access to all croft fields containing livestock, however, we would ask that any dogs/ pets are kept on a leash. Please ensure children are not permitted to cause sheep to run during the lambing season. Please do not climb fences, walls or gates and ensure gates are securely closed behind you. Please ensure the Scottish Outdoor Access Code is always adhered to.

Risks for Pregnant Women during Lambing Season:

Some infections can be passed from sheep and other animals to humans. If a pregnant woman becomes infected, it could harm her and her unborn baby's health. Although the risks are low, pregnant women should still avoid close contact with sheep during the lambing season.  If you’re pregnant or think you might be pregnant, avoid close contact with sheep during the lambing   season, which runs from April to May.

Parking:

A parking space is available for one vehicle beside each Wigwam®.

Arrival/Departure Procedures:

Check in is from 4pm onwards. Please try not to arrive before 4pm so that we can complete the enhanced cleaning protocols due to the COVID-19 pandemic. If you wish to view our Risk Assessment, please email us directly.  Check out is at 9:30am. To ensure your check-in and check-out is contactless, a key will be cleaned and left on the table inside the open wigwam.  When leaving, also please leave the key on the table.

Complaints Procedure:

We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct:

We expect our guests to look after and respect the Wigwam®,  site and croft.  As Scarista is a very quiet, rural village, we would ask that there is no excessive noise at any time and to keep noise levels to a minimum after 10pm. Parents are responsible for their children, and as such, children must be supervised at all times.

Our Local Community:

Under the circumstances brought about by the COVID-19 pandemic, we have gone to great measures to protect our staff, visitors and our local community.   Local relationships are important to us all and some are understandably  apprehensive about the potential impacts of returning visitors; your thoughtfulness will help reassure them. Please show consideration for our staff, other visitors, and our local community. We would urge all our guests to respect social distancing measures and hygiene protocols when on site and when using local services, as well as in the wider community.

The Health and Safety Guarantee:

The deep clean ensures we clean all Wigwam®, Cabins thoroughly.  However we do ask that guests leave the Wigwam® and your outdoor area tidy and please place all rubbish in outdoor bins provided. Please do not leave any food in the fridge. All dishes should be washed, dried and put away in the kitchen area. Weather permitting- Please leave windows open on departure.

COVID 19 specific Terms & Conditions.

Government Guidelines:  We ask all guests to adhere to Government Guidelines in relation to hygiene and have included signage and provided hand washing / sanitising facilities within each cabin and at various points on site.

Bedding: Guests are asked to bring their own linen, pillows, duvets and double fitted sheets for the foreseeable future. Towels, bat mat, dish towel and cloths will be provided.

What happens if I or a member of my party displays COVID symptoms during my/ our stay at Sandy Bay Croft Wigwams?

In the unlikely event that you or one of your party develop symptoms of COVID-19 and Government guidance or  regulation prevents you travelling home by ferry/ air as planned, we will permit you to extend your stay for the period of  isolation required by the Government, at the same nightly rate as you paid in your original booking plus an additional 3 nights charge, allowing for post-infection cleaning procedures required by regulation before the wigwam can be used again. If you or a member of your family or families shows symptoms of Covid-19 (new persistent cough; high temperature; loss of sense of taste and smell) you must inform us and  follow Government Guidelines. https://www.nhsinform.scot/campaigns/test-and-protect

What happens if  Sandy Bay Croft Wigwams have to cancel your booking (Possibly at short notice) due to COVID-19?

If the wigwam you booked becomes unavailable or unusable or, as Owners, we have to cancel the booking for any reason e.g. due to UK /Scottish government restrictions for reasons relating to coronavirus, at any point prior to arrival, then our sole obligation is to confirm the cancellation of the booking to you as soon as possible and  reimburse you for all payments made to us, or offer credit voucher against a future stay. We are not liable for any consequential damage or losses incurred. We can help you find similar alternative accommodation on the island but cannot guarantee this will be available.

Holiday Cancellation Insurance: As previously stated, we strongly advise you take out Holiday Cancellation insurance. 

Liability: 

The owners of Sandy Bay Croft Wigwams: David & Fiona Mackenzie shall accept no liability to guests booking with us for any loss, damage or injury howsoever caused to anyone in your party or their personal property. By booking one of our cabins, you confirm that you take sole and exclusive responsibility for your own safety and wellbeing within the cabins and on our site.

 

If you have any other queries regarding your stay please contact Na Bothain, Sandy Bay Croft Wigwams directly on 01859 550 473 or email nabothain@outlook.com