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Booking Terms and Conditions for Wigwam® Holidays Ribble Valley
Before confirming your booking at Wigwam® Holidays Ribble Valley, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.
To secure your booking a deposit or full payment is required at the time of booking; we do not accept provisional bookings so please do not make a booking unless you are in the position to honor it. Once a deposit has been paid the remaining balance must be paid through BACs or debit or credit card before stay. Please contact us for further information.
In the event of cancellations or no-shows we do not offer any (either full or partial) refund.
However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.
Travel Insurance: (this is a holiday)
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.
Smoking is not permitted in the Wigwam® Cabins or in any communal areas.
Well behaved dogs are welcome in specific Wigwam® Cabins, but must be kept on a lead on site at all times. Please ask for areas to excercise your dogs. Owners are expected to clean up behind their dogs and use bins provided. No dangerous breeds allowed (Dangerous Dog Act 1991).
Group bookings can be taken from family and social groups with prior arrangement. No bookings will be taken from Hen and Stag Parties.
Check-in is from 15.00 if arrival is after 19.00 please let the site know. Checkout is by no later than 10.30am on the day of departure due to the extra cleaning needed at present.
Whilst we do fully clean the Wigwam® Cabins guests are expected to leave their Wigwam® in a neat and tidy condition with all refuse deposited in the Refuse Collection Area. No food must be left in the fridge upon departure.
We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
We reserve the right to charge the Debit/Credit Card used at the time of booking an additional fee should the Wigwam® Cabins be left in an unsatisfactory condition or if there is any damage to the Wigwam® Cabin furnishing therein. It is requested that guests advise Reception in the event of breakage or damage.
Code of Conduct:
We expect all our Visitors to respect and look after the Site and the Wigwam® Cabin you are staying in.
Parents are responsible for their children, as such children must be supervised at all times.
Noise pollution is taken very seriously. We expect guests to respect our neighbours and other guest and keep noise to a minimum, adhering to the site noise policy agreed with local planning council outside the Wigwam® Cabins from 10.00pm - 7am.
Failure to comply may result in guest being asked to leave site.
None other than named guest can occupy the Wigwam® Cabins overnight.
Guests must comply with the parking regulations and show consideration when entering and leaving the site, there is a barrier on entering the site that works on number plate recognition.
All guests will be given emergency contact details of the site management team and appropriate guidance on when to use them.