Terms and Conditions

Before confirming your booking at Wigwam® Holidays Ribble Valley, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.

If you are in breach of these terms and conditions; or if you or anyone in your group break the Site Rules, then we may reluctantly ask your group to leave.  If we do this then we will not refund either your Deposit or your Final Payment and you and your group must leave immediately. If this happens we will have no liability to you for any costs which you incur as a result of the early termination of this contract. For example, we will not be liable to reimburse you for the cost of finding alternative accommodation and/or transportation costs. Nor will we be liable to compensate you for any disappointment or other similar emotions which you may feel.

Payment Policy:

To secure your booking a deposit or full payment is required at the time of booking; we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it. Once a deposit has been paid the remaining balance will be automatically collected 14 days before or can be paid in advance via BACs or debit or credit card at least 14 days prior to arrival. Please contact us for further information.

Cancellation/No-Show Policy:

In the event of cancellations or no-shows we do not offer any (either full or partial) refund.

However, if more than 48 hours’ notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so. 

In the first instance please check the website for current Availability, then drop us an email with your new proposed dates and we will check for you and if acceptable we will move you to the new dates and send out a new confirmation.

Travel Insurance: (this is a holiday)

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.

Smoking:

Smoking is not permitted in the Wigwam® Cabins or in any communal areas.

Dogs:

Well behaved dogs are welcome in specific Wigwam® Cabins, but must be kept on a lead on site at all times. Please ask for areas to exercise your dogs. Owners are expected to clean up behind their dogs and use bins provided. No dangerous breeds allowed (Dangerous Dog Act 1991).

Group Bookings:

Group bookings can be taken from family and social groups with prior arrangement. No bookings will be taken from Hen and Stag Parties this is a family site and is not suitable for parties.

Arrival/Departure Procedures:

Check-in is from 15.00 if arrival is after 19.00 please let the site know. Checkout is by no later than 10.30am on the day of departure.  You must not sublet your accommodation or any part of it during your stay or transfer your booking to anyone else.

Whilst we do fully clean the Wigwam® Cabins guests are expected to leave their Wigwam® in a neat and tidy condition with all refuse deposited in the Refuse Collection Area. No food must be left in the fridge upon departure.

Complaints Procedure:

We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Breakage/Damage:

We reserve the right to charge the Debit/Credit Card used at the time of booking an additional fee should the Wigwam® Cabins be left in an unsatisfactory condition or if there is any damage to the Wigwam® Cabin furnishing therein. It is requested that guests advise Reception in the event of breakage or damage.

Hot Tubs:

We do not provide any supervision of the hot tubs. You use the hot tub at your own risk and you are responsible for the safety of you and your group when using the hot tub.

Hot tubs must be used in line with the guidance given.  The hot tubs are for the use of the Wigwam occupants only. The maximum occupancy of the hot tub (generally no more than 5) must not be exceeded.

Absolutely no glass to be taken into the hot tubs. Plastic glasses only.

The tubs must be vacated by 10.30pm to avoid noise nuisance and for the safety of guests.

A charge may be applied for any damage or excessive cleaning.

No children under 5 are to use the hot tub and children under 14 must be accompanied by an adult at all times.

Code of Conduct:

We expect all our Visitors to respect and look after the Site and the Wigwam® Cabin you are staying in.

Parents are responsible for their children, as such children must be supervised at all times.

Noise pollution is taken very seriously. We expect guests to respect our neighbours and other guest and keep noise to a minimum, adhering to the site noise policy agreed with local planning council outside the Wigwam® Cabins from 10.00pm - 7am.

Visitors of guests must be authorised prior to arrival at site and always call in at reception.   Visitors of guests must not be onsite at all between the hours of 10pm and 9am.

Failure to comply may result in guest being asked to leave site.

None other than named guest can occupy the Wigwam® Cabins overnight unless authorised and paid in advance.

The play park must not be used before 9am or after 9pm or dusk in the Winter months. You are responsible for children in your group at all times, including when they are in the play park.

We do not provide any supervision in the play park and by allowing your children to use the play park, you are agreeing that you will continue to supervise them and to take responsibility for their behaviour whilst in the play park.

Guests must comply with the parking regulations and show consideration when entering and leaving the site, there is a barrier on entering the site that works on number plate recognition.

All guests will be given emergency contact details of the site management team and appropriate guidance on when to use them.

Additional Needs

Whilst guests with additional needs and requirements are welcome, we request that you contact us in advance before you book on 07721692466 to ensure that we have suitable accommodation for you. Some accommodation and locations may not be suitable for holidaymakers with wheelchairs or mobility difficulties. If you don’t tell us we can’t be held responsible. We will try to accommodate any additional needs or requirements but can’t guarantee to always be able to.

Cancellation by us:

Very occasionally, we may have to cancel your booking. If we have to do so we will tell you as soon as possible and you can choose either to have a full refund, or accept any alternative arrangements offered to you, or book another holiday with us at the current price. We will have no further liability to you for this.

If you choose to leave before your scheduled date and time for departure for any reason no refund will be given. This includes if you leave because the weather is bad

If you have any other queries regarding your stay please contact Martyn 07721692466 or Jane 07894337077 or email ribblevalley@wigwamholidays.com