Before confirming your booking at Wigwam® Holidays Ribble Valley, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.
To secure your booking payment in full is required at the time of booking; we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.
In the event of cancellations or no-shows we do not offer any (either full or partial) refund.
However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.
Smoking is not permitted in the Wigwam® Cabins or in any communal areas.
Well behaved dogs are welcome in specific Wigwam® Cabins, but must be kept on a lead on site at all times. Owners are expected to clean up behind their dogs and use bins provided. No dangerous breeds allowed (Dangerous Dog Act 1991).
Group bookings can be taken from family and social groups with prior arrangement. No bookings will be taken from Hen and Stag Parties.
Check-in time from between 3pm and 7pm. Arrival after this time can be made with prior arrangements with site management team.
On arrival all guests must report to the reception area at the rear of Moorgate Farm. The guests will be greeted in person; guests will be given a copy of the site rules, escorted to their accommodation and have parking arrangements fully explained to them. Checkout is by 10.30am on the day of departure. Whilst we do fully clean the Wigwam® Cabins guests are expected to leave their Wigwam® Cabin in a neat and tidy condition with all refuse deposited in the Refuse Collection Area. No food must be left in the fridge upon departure.
We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
We reserve the right to charge the Debit/Credit Card used at the time of booking an additional fee should the Wigwam® Cabins be left in an unsatisfactory condition or if there is any damage to the Wigwam® Cabin furnishing therein. It is requested that guests advise Reception in the event of breakage or damage.
We expect all our Visitors to respect and look after the Site and the Wigwam® Cabin you are staying in.
Parents are responsible for their children, as such children must be supervised at all times.
Noise pollution is taken very seriously. We expect guests to respect others and keep noise to a minimum, adhering to the noise curfew outside the Wigwam® Cabins from 10.00pm - 7am.
None other than named guest can occupy the Wigwam® Cabins overnight.
Guests must comply with the parking regulations and show consideration when entering and leaving the site.
All guests will be given emergency contact details of the site management team and appropriate guidance on when to use them.
If you have any other queries regarding your stay please contact Martyn 07721692466 or Jane 07894337077 or email email@example.com