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Terms & Conditions
Before confirming your booking at Hilly Cow Wigwam® Holidays site, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday. Please do not hesitate to contact us by telephone (07824770568) or email with any queries or any further information you may need to make your holiday extra special.
Travel Insurance
We recommend that guests have an appropriate level of travel insurance in place for their needs.
Payment Policy
To secure your booking, payment in full is required at the time of booking. We do not accept provisional bookings, so please do not make a booking unless you are in the position to honour it. Please contact us with any queries or if you prefer to make a telephone booking.
Cancellation/No-Show Policy
In the event of cancellations or no-shows we do not offer any (either full or partial) refund. However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.
Travel Insurance We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.
Farm Safety
Whilst we may take you on a farm tour, no one is permitted to visit the farm without permission. Please do not allow children to play on farm machinery. Gates should be left as found and the country code adhered to.
Smoking
Smoking is not permitted in the Wigwam® Cabins or in any communal areas.
Dogs
Well behaved dogs are allowed on our site but owners must be responsible for them at all times. Animals are not allowed inside the amenity block and any damage caused by your dog will be chargeable.
Noise
Please be considerate of other Wigwam® guests keep noise to a minimum after 10pm, take your party inside. If you do not adhere to this or any warnings police will be called.
Group Bookings
Please contact the owners directly to organise parties or operate events.
Arrival/Departure Procedures
You can check in from 2:30pm onwards. Late night arrivals should telephone in advance to arrange. Departure: please check out by 10:30am. Whilst we clean all Wigwam® Cabins and amenity areas we do ask that you leave the Wigwam® Cabins tidy. Remove all rubbish to bins. No food should be left in the fridges. All dishes should be washed and dried and put away in the kitchen area.
Complaints Procedure
We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
Code of Conduct
We expect all our visitors to respect and look after the site and the Wigwam® you are staying in. We also require you to respect your fellow visitors and keep noise levels to a minimum after 10pm.
Parents are responsible for their children, as such children must be supervised at all times.
If you have any other queries regarding your stay please contact Hilly Cow Wigwam® Holidays site directly on 07824770568 or email lesley@hillycowwigwams.co.uk.