Wigtown Frequently Asked Questions

From what time is can I check-in?

Check in time is from 15:00

What is the latest time I can check-out?

Please check out on date of departure by 10:00

What is the cancellation policy?

The cancellation is policy is free. This means get a full refund up until 5 days before arrival.

Where is the site located?

The site address is Airriequhillart Farm, Port William, Newton Stewart. The site postcode is DG8 9BN. Alternatively the entrance to the site can be located using What 3 Words by entering emeralds.material.hamster

What extras can I book with my stay?

Extras available at our site; Pets. *Please note, extras may not be available for every unit type

How many Wigwam Cabins does your site have?

We have 5 four berth Wigwam Cabins, 4 with electric hot tubs, 1 five berth Wigwam Cabin with electric hot tub and 1 four berth Wigwam lodge with electric hot tub

When is your site open?

12 months

Do you allow dogs/pets?

Yes we allow pets

Is the site suitable for children (ie do you have a kid’s play area)?

Suitable for children

Do you accept groups, parties or celebrations?

Yes by prior arrangement only

Do you allow campfires?

Fire pits are included with all Wigwam cabins no personal bbq's allowed

What is included in one of your standard Wigwam Cabins?

Luxury en suite wigwams with mattresses and sofas, dining table, all crockery, cutlery, pots, pans, kettle, toaster, fridge, microwave, 2 ring hob

The lodge cabin also has an oven

1 Double bedding and towel set

Is electricity included in the tariff?

Yes

What cooking facilities are provided?

Small kitchenette fully fitted with fridge, microwave, toaster, kettle, two hotplates and sink

The Wigwam lodge has 4 cooking plates and an oven

What do I need to bring?

Included in the cabin is a crockery box for 4 people, toaster, kettle, microwave, fridge, heating & lighting. Pots and cooking utensils available for hire. Lodge cabin has 4 ring hob and oven. Double bedding and towels for one bed is provided. You may bring sleeping bags for the additional bed(s) or bedding packs are available to hire

Fire Starter pack £10.
Logs (for use with fire pit) £7
Fairy Lights £15.
Lanterns £8.
Dogs max of 2 per cabin £8.50.
Additional Adult £15.
Marshmallows and skewers £3.
BBQ hut £40
Spa pamper packs - Robes, slippers, toiletries, bath and hand towels £30 per couple
Doggy Hamper - blanket, bowl, ball, dental sticks and raw hide chews £15

Is there free Wi-Fi?

Yes

Is there parking next to the Wigwam Cabins? If not how close is the parking area?

The parking area is within 50 m of the cabin and the accessible cabin will be wheelchair friendly

From what time can I check in from?

3pm onwards

What is the latest time I can check in?

Check in is contactless so there is no problem with a late check in

What time to I need to vacate the Wigwam Cabin?

10am prompt

Do you have a shop/reception onsite and when is it open?

Contactless check in and check out by Touchstay App

How many toilets and showers do you have onsite?

All en suite

How close is the nearest pub or restaurant?

5 miles

How far to the nearest supermarket?

6 miles

How far is it from public transport?

Bus stop, railway station 5 miles away

Do you have family shower for babies?

All cabins are en suite with a shower cubicle and the accessible cabin has a wet room.

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