Important Booking Information

Before confirming your stay at Galloway Retreats, please take a few moments to read the information below. It contains important details about your booking and stay with us.

Cancellation Policy

Please refer to the cancellation terms shown at the time of booking and within your booking confirmation. Cancellation terms may vary depending on the rate or booking platform selected.

Travel Insurance

Check-in & Check-out

Check-in: From 3:00pm
Check-out: By 10:00am

We operate contactless self-check-in. Full arrival information will be provided before your stay.

Late check-out may be available by prior arrangement, subject to availability and an additional charge.

Hot Tubs

Where included with your accommodation, your hot tub is private for your use throughout your stay.

Our hot tubs are heated using energy-efficient heat pump technology and are prepared for your arrival. If your hot tub does not appear to be at the expected temperature, please contact us so we can check it for you.

For your safety and to help us maintain the hot tubs:

  • Please replace the cover after each use to retain the heat.
  • No glassware is permitted in or around the hot tub.
  • Children must be supervised by a responsible adult at all times.
  • Please do not add bubble bath, oils, soaps or other products to the water.
  • Please shower before using the hot tub and remove fake tan where possible, as this can affect the water quality and filtration system.
  • Please follow any additional safety information provided within your accommodation.

Dogs & Pets

Pets are welcome in our pet-friendly accommodation. An additional charge applies and pets should be included when making your booking.

Dogs must be kept under control while on site and owners are responsible for cleaning up after them.

Children

Children and infants are welcome in our designated family accommodation and must always be supervised by a responsible adult.

Group Bookings

Group and multiple-accommodation bookings are welcome by prior arrangement only. Please contact us before making a group booking so we can ensure the accommodation and arrangements are suitable.

Smoking

Smoking and vaping are not permitted inside any of our accommodation.

Fires & Outdoor Cooking

Our accommodation includes a firepit, grill or other outdoor cooking facilities. Please use only the facilities provided and follow the instructions within your accommodation.

Disposable BBQs are not permitted anywhere on site.

Logs and fire-starting supplies are available from our honesty log store.

Quiet Hours

We want all our guests to enjoy the peaceful surroundings of Galloway Retreats.

Quiet hours are between 10:00pm and 7:00am. Parties, excessive noise and external music are not permitted during quiet hours. We ask all guests to be considerate of others staying on site and of our rural surroundings.

Working Farm & Countryside

Galloway Retreats is situated on a working family farm. Guests may occasionally see or hear normal farming activity during their stay.

Please do not enter fields containing livestock unless clearly permitted, and children and dogs should be supervised around the farm and surrounding countryside.

Looking After Your Accommodation

We ask guests to treat their accommodation, furnishings, hot tubs and outdoor areas with care and to leave everything in a reasonable condition on departure.

Guests may be responsible for the cost of damage, breakages or excessive cleaning resulting from their stay.

Complaints & Problems During Your Stay

If you experience a problem during your stay, please contact us as soon as possible so that we have the opportunity to investigate and resolve it while you are here.

If you wish to raise a complaint following your stay, please contact us by telephone or email and we will respond as soon as possible.

Contact Us

If you have any questions before or during your stay, please contact Galloway Retreats directly.

Telephone: 07506 061060
Email: [email protected]