Wigtown Terms And Conditions

Terms & Conditions for Wigwam Holidays Wigtown

• These terms and conditions (“Terms”) govern the booking, use, and stay at Wigwam Holidays Wigtown. By booking with us, you agree to these Terms. Please read carefully.
• Age Restrictions: All guests under the age of 18 must be accompanied by an adult. Parents or guardians are responsible for the conduct and safety of their children during their stay

General Booking Conditions

1. Booking Conditions

• Booking Confirmation: All bookings made through Wigwam Holidays Wigtown are processed and confirmed through an approved booking agency. Once your booking is confirmed, you will receive a confirmation email from the agency.
• Agency Terms: Bookings are subject to the terms and conditions set forth by the respective booking agency. It is the guest’s responsibility to review and agree to these terms when making a reservation through the agency.
• Deposit & Payment: Payment policies, including deposit requirements and full payment details, will be governed by the booking agency. Any cancellations, changes, or refunds will also be managed according to the agency’s policy.
• Changes to Booking: If you wish to modify or cancel your booking, please contact the booking agency directly. Changes are subject to availability and may incur additional fees, as outlined in the agency’s terms and conditions.
• Cancellations: Please refer to the booking agency for their specific cancellation policy. Cancellations made directly with the agency are subject to the agency’s terms and will follow their timeline for refunds
• Age Restrictions: All guests under the age of 18 must be accompanied by an adult. Parents or guardians are responsible for the conduct and safety of their children during their stay
• Group Bookings: For group bookings (3 or more units), please contact us directly to make arrangements. We will provide personalised support, help with any special requests, and offer a tailored experience to ensure your group has a memorable stay.

2. Accommodation Terms

• Check-in / Check-out: Check-in time is from 3:00 PM on the day of arrival, and check-out is by 10:00 AM on the day of departure. Early check-in or late check-out may be available by prior arrangement and are subject to availability and is chargeable.
• Use of Accommodation: Accommodation is to be used solely by those registered at the time of booking. No parties, events, or excessive noise are permitted on-site.
• Damage or Loss: Guests are responsible for any damage or loss caused during their stay, including damage to the accommodation, furniture, or equipment provided.
• Cleaning: Accommodation must be left in a tidy condition. Any excessive cleaning required after your stay may incur an additional cleaning charge.

3. Payment Conditions

• Payment Handling: All payments for bookings at Wigwam Holidays Wigtown are processed by the booking agency and not directly by us. Payment conditions, including deposits, full payments, and any additional charges, are set by the booking agency.
• Payment Methods: Payment methods and schedules, including deposit requirements, are determined by the booking agency. Please refer to the booking agency for specific payment instructions.
• No Payments Direct to Site: No payments are to be made directly to Wigwam Holidays Wigtown. All payments must be completed via the booking agency’s secure platform.
• Changes and Cancellations: Any changes or cancellations to your booking, including adjustments to payments, should be made directly with the booking agency. The agency’s payment and cancellation policies will apply.

4. Guests & Pets

• Maximum Occupancy: Each unit has a maximum occupancy based on its size. Please check the specific unit for details before booking.
• Pets: We welcome pets in some of our units. A pet charge will apply, and pets must be kept on a lead at all times on the property. Owners must clean up after their pets.

5. Hot Tubs & BBQs

• Hot Tubs: Hot tubs are included in most units. Hot tub use is subject to safety instructions and local laws. Guests are responsible for their use and should avoid excessive noise during the night.
• BBQ Hut: The BBQ hut is available for hire during your stay. Please ensure it is cleaned after use, and the fire is properly extinguished before leaving the hut.

6. On-Site Facilities

• Wi-Fi: Free Wi-Fi is available throughout the site, though we cannot guarantee availability or speeds due to factors beyond our control.
• Vending Machines: Vending machines are available for your convenience. Please use the machines responsibly and report any issues to the staff immediately.
• Bike Storage: Secure bike storage is available at no additional cost. Guests must ensure their bikes are properly locked.

7. Health & Safety

• First Aid: Basic first aid kits are available on-site. In case of emergency, please contact the on-site management.
• Emergency Contact: For urgent matters outside of office hours, guests should use the emergency contact details provided at check-in.
• Accidents & Injuries: Guests are responsible for their own safety. We are not liable for any injuries sustained while on our premises or during activities near our site Any accidents must be reported and an appropriate accident sheet filled in.

8.  Liability

• Force Majeure: We are not liable for delays or failure to perform our obligations if such delays or failures are due to events beyond our reasonable control, such as weather, natural disasters, government restrictions, or other unforeseen circumstances.
• Electric Outages: We are not liable for any loss or inconvenience caused by electric outages or disruptions to the power supply during your stay.
• Water Problems: We are not responsible for any issues with water supply, including interruptions or problems with hot or cold-water availability, during your stay.
• Wi-Fi Connection: While we provide Wi-Fi, we cannot guarantee connectivity or speed. We are not liable for any loss or inconvenience caused by issues with the Wi-Fi connection during your stay.
• Hot Tub Breakdown: Although we maintain our hot tubs regularly, we are not liable for any inconvenience or loss of service due to breakdowns or technical issues with the hot tubs. We will make reasonable efforts to resolve any issues as quickly as possible.
• Our Liability: Our liability is limited to the cost of the accommodation. We are not responsible for loss or damage to personal property, personal injury, or any other indirect or consequential loss during your stay.

9. Privacy & Data Protection

• Privacy: We respect your privacy and are committed to protecting your personal data. Any data collected will be used solely for processing bookings, responding to inquiries, and enhancing your guest experience.
• Photography: Guests consent to the use of images taken during their stay for promotional purposes unless they explicitly notify us otherwise.

10. Changes to Terms & Conditions

• We reserve the right to update and amend these Terms & Conditions at any time. Any changes will be communicated to guests at the time of booking or by email.