Wigtown Terms And Conditions

Terms & Conditions

For Your Information

Before confirming your booking at Wigwam® Holidays Wigtown please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

Payment Policy

A deposit option is available up to 28 days before arrival. The full balance must be paid before arrival, and all deposits are non-refundable; we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.

Bookings 

Bookings cannot be accepted from persons under eighteen years of age. The owner reserves the right to refuse a booking without giving any reason. We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

Group Bookings:      

Please contact us directly for our policy relating to group bookings. No parties or events – the maximum number of persons using the accommodation at any time must not exceed (4 or 5 persons )and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without a refund in case of a breach of this condition.

Arrival/Departure Procedures:

Check-in is from 3pm onwards and is contactless. Please refer to your Touchstay App for further details Check-out is 10am prompt. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. A late check out can be arranged for a small fee.  Please make sure you switch off lights, heating and any electrical appliances when you go out – we’re an eco-friendly holiday site

Cancellation/No-Show Policy:

In the event of cancellations or no-shows we do not offer any (either full or partial) refund. However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so. Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

Travel Insurance:

We strongly advise that you take out comprehensive travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation. 

Code of Conduct:

We expect all our Visitors to respect and look after the Site and the Wigwam® Cabin you are staying in. We also require you to respect your fellow Visitors and keep noise levels to a minimum, especially after 10.00pm.  Parents are responsible for their children, and as such children must be supervised at all times. We will not tolerate any abusive behaviour, foul language or threatening behaviour towards our staff or other guests. If inappropriate behaviour continues you will be asked to leave the site without delay or compensation. 

Hot tub      

We aim to have your hot tub ready and up to temperature by 6pm on day of arrival. The owner will not be liable for any delay in the hot tub being ready as each hot tub is emptied and refilled after each guest. The hot tub is open until 10.30pm. Please respect these timings out of respect for our neighbours.  Please read the terms and conditions on the Touchstay App or in your cabin. Please avoid using glass or sharp objects near the pool/hot tub. Guests must shower before entering the water to rinse off creams and makeup.

Children:                                                                                                                                                                                                                                                        

Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.

Dogs:                                                                                                                                                                                                                                                                   

Well behaved dogs are welcome on site but must be kept on a lead at all times. A maximum of 2 per cabin. Please don’t let pets onto the furniture, especially sofas and beds. Guests are responsible for cleaning up after their pets. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition and will be charged at £15 per hour.

Damages and breakages                                                                                                                                                                                                                             

Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage. Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

Smoking:

Smoking is not permitted in the Wigwam® Cabins or in any communal areas. Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you.

Parking                                                                                                                                                                                                                                                           

Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Parking is limited to 2 vehicles. Guests cars are parked at their own risk, the owners are not responsible for the loss or accidental damage to vehicles while parked on their premises.

Cleaning:                                                                                                                                                                                                                                                             

The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition and will be charged at £15 per hour.

Compensation:                                                                                                                                                                                                                                                     

No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.  The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds or hot tub. The owners are not responsible for the loss of any personal belongings or valuables of the guest. 

Sub Letting:                                                                                                                                                                                                                                                        

The client may in no circumstance re-let or sublet the property, even free of charge.

Complaints Procedure:

We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

If you have any other queries regarding your stay please contact Wigwam® Holidays Wigtown directly on 07917858592 or email wigtown@wigwamholidays.com