For Your Information

Before confirming your booking at Wigwam® Holidays Wigtown please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.

Payment Policy:
A deposit option is available up to 28 days before arrival. The full balance must be paid before arrival, all deposits are non-refundable; we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.

Cancellation/No-Show Policy:
In the event of cancellations or no-shows we do not offer any (either full or partial) refund.
However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.

Travel Insurance:
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.

Smoking:
Smoking is not permitted in the Wigwam® Cabins or in any communal areas

 
Dogs:                                                                                                                                                                                                                                                                                                                 Well behaved dogs are welcome on site but must be kept on a lead at all times. A maximum of 2 per cabin. 

Group Bookings:
Please contact us directly for our policy relating to group bookings.

Arrival/Departure Procedures:
Check in is from 3pm onwards and is contactless. Please refer to your Touchstay App for further details                                                                                                                                       Check out is 10am prompt. A late check out can be arranged for a small fee. 


Complaints Procedure:
We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct:
We expect all our Visitors to respect and look after the Site and the Wigwam® Cabin you are staying in. We also require you to respect your fellow Visitors and keep noise levels to a minimum after 10.00pm.
Parents are responsible for their children, as such children must be supervised at all times.

We will not tolerate any abusive behaviour, foul language or threatening behaviour towards our staff or other guests. If inappropriate behaviour continues you will be asked to leave the site without delay or compensation. 
If you have any other queries regarding your stay please contact Wigwam® Holidays Wigtown directly on 07917858592 or email wigtown@wigwamholidays.com