We urge you to read the following Ts&Cs very carefully before confirming your booking with Longbigging Wigwam®.
It includes important information on cancellation policies and the amenities and services available at our Wigwam® Holidays site, which will assist you with planning your holiday.
Please do not hesitate to contact us by phone or e-mail if you would like to discuss any aspect of your booking further.
Maximum insured occupancy per Wigwam® is strictly 4 Persons (this does include babies and toddlers!)
No Pets are allowed on site (even when kept in a vehicle).
Should you arrive and exceed the permitted number of persons, or with pets, we reserve the right to refuse your accommodation and no refund will be given.
To secure your booking, payment in full is required at the time of booking. We do not accept provisional bookings, so please do not make a reservation unless you are in a position to honour it. Please contact us directly if you would prefer to make a telephone booking.
In the event of cancellations or no-shows, we do not offer any full or partial refund. However, if more than 48 hours notice is given, we may, at our discretion, offer an alternative date suitable to you, if we have the availability to do so. Please note the Highlands and Islands are subject to adverse weather conditions, which may result in bridge closures and ferry cancellations. We cannot be held accountable for such events, and as such, no refunds will be given.
We strongly advise you take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.
Smoking is not permitted in the Wigwam® Cabins.
Please note: we cannot accept dogs and other animals on site.
For safety purposes, please do not allow children to play in the Old Croft buildings. Do not enter fields enclosed by fencing & please do not climb fences.
Generally, check out is by 10:30 am and you can check into your Wigwam® from 14:30pm onwards. However, we can be flexible, so please contact us directly if you would like alternative times.
Car parking is available on the gravelled area on the right as you enter the croft.
We expect our guests to look after and respect the site and the Wigwam® you are staying in. Whilst we clean all Wigwam® Cabins, we do ask that guests leave them tidy and place all rubbish in bins provided. Please do not leave any food in the fridge. All dishes should be washed, dried and put away in the kitchen area.
We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by email or telephone and we will respond. We will try to resolve any issues as soon as possible.
If you have any further queries regarding your stay, please contact Longbigging Wigwam® directly on 07711 884994 or at LongbiggingWestray.co.uk