Question 1

From what time is can I check-in?

Accepted Answer

Check in time is from 15:00

Question 2

What is the latest time I can check-out?

Accepted Answer

Please check out on date of departure by 10:00

Question 3

What is the cancellation policy?

Accepted Answer

The cancellation is policy is free. This means get a full refund up until 5 days before arrival.

Question 4

Where is the site located?

Accepted Answer

The site address is Moorgate Farm, Langho. The site postcode is BB6 8AN. Alternatively the entrance to the site can be located using What 3 Words by entering suspend.alleyway.beefed

Question 5

What extras can I book with my stay?

Accepted Answer

Extras available at our site; Firewood Bundle Starter Pack, Pets, Towel packs, Sausage and Burger Pack, Deluxe BBQ pack (Min 2 day's notice), Top Up - To be purchased after 'Starter Pack', Breakfast pack for 2 (Min 2 day's notice), Family breakfast pack (min 2 day's notice). *Please note, extras may not be available for every unit type

Question 6

What does it mean low noise policy on site?

Accepted Answer

Wigwam Holidays Ribble Valley is close to residential properties and has a site policy that was agreed with local planning authority, that its aim is to be a peaceful family location at which to enjoy your holiday. All music should be turned off from 10pm and conversation level noise only outside the cabins after 10pm. The play park must not be used before 9am or after 9pm or dusk in the Winter months. You are responsible for children in your group at all times, including when they are in the play park. We ask all our guests to follow these simple steps and respect our neighbours and other guests so everyone can relax and enjoy their time at Wigwam Holidays Ribble Valley.

Question 7

Can guests have visitors to site?

Accepted Answer

Visitors of guests must be authorised prior to arrival at site and always call in at reception. Visitors of guests must not be onsite at all between the hours of 10pm and 9am. None other than named guest can occupy the Wigwam Cabins overnight unless authorised and paid in advance.

Question 8

When is your site open?

Accepted Answer

All year round.

Question 9

Do you allow dogs/pets? If so, is there a pet charge?

Accepted Answer

We allow dogs in all 10 Wigwam Cabins. A tariff of £20.00 per stay per dog maximum 2 dogs per cabin. Dogs MUST be kept on leads at all times in the cabins area, please check and clean your area before leaving. We now have a dedicated dog area where your dogs can be off lead and are able to run free, again please clean up after your dog and use the bins provided for waste. When sheep are in the fields please ask for details of where to take your dog/dogs for morning runs we have 90 acres of land and several walks nearby please ask us for details.

Question 10

Is the site suitable for children?

Accepted Answer

Yes! We have lots of space for children to run around and play games alongside a small playground for under 12's and large playing field with football net.

Question 11

Do you accept groups, parties or celebrations?

Accepted Answer

Group bookings can be taken from family and social groups with prior arrangement. No bookings will be taken from Hen and Stag Parties, this is a family site with a local planning requirement of 10pm quiet time and is not suitable for parties. No single sex groups allowed.

Question 12

Do you allow campfires?

Accepted Answer

All our Wigwam Cabins come with firepits/BBQ's only firewood packs purchased from site can be used on the firepits, other campfires and use of own wood is not allowed on site. Do not move the firepits off the stoned area on to the grass.

Question 13

Is smoking allowed in the cabins?

Accepted Answer

Smoking is not permitted in the cabins, there is space outside and we ask that you dispose of your spent cigarettes either in the bins provided or in the firepit.

Question 14

What is included in one of your standard Wigwam Cabins?

Accepted Answer

What is included in one of your standard Wigwam Cabins?

Included in each of our Wigwam Cabins you will find:

Bedding for your stay, 2 people = 1 double bedding set, 3/4 people = 2 double bedding sets, there will be a charge for any additional bedding requirements - we ask you to help us keep costs down and to strip your bedding at the end of your stay,
Integrated shower room with walk-in shower, hand basin and toilet
Compact kitchen including 2 burner electric hob, Toaster, Kettle, Microwave, Fridge
Double Bed and Settee (making a second double bed)
Television/DVD
Lockable French Doors Leading on to Patio
Wall Heater
Cutlery, plates, glasses & mugs for 4 guests, Pans large and small plus a frying pa
Floor Brush
Fire pit/BBQ - for sole use with firewood pack from site
Picnic Table & Chairs
4x Wooden Seats around firepit

Question 15

Is electricity included in the tariff?

Accepted Answer

Yes, our price is inclusive of electricity.

Question 16

Can I charge an Electric Vehicle?

Accepted Answer

Yes we are able to offer a fast charging point that is lockable the key can be purchased from reception for £20 per charge. Only one vehicle can be charged with each £20 purchase.

Question 17

What cooking facilities are provided?

Accepted Answer

Inside all our Wigwam Cabins is a small kitchen area and each Wigwam Cabin comes with an outdoor BBQ for use with wood purchased on site which can be used for cooking please ask for details.

Question 18

What do I need to bring?

Accepted Answer

Washing up equipment (washing up liquid, sponge, j cloth and tea towel is provided) Toiletries A torch Clothes Appropriate footwear i.e. walking boots/wellies especially in winter (it is a farm) Food Drink Sharp knife

Question 19

Can I order any extras, if so how much for each item?

Accepted Answer

Towel Pack (Bath sheet hand towel) £3.00 per person Firewood Bundle (First night to including wood, kindling, firelighters matches/gas lighter) £15.00 Firewood Top Up - (after first night purchase) £10.00 Breakfast packs - from £15.00 BBQ pack from £15.00

Question 20

Is there parking next to the Wigwam Cabins? If not how close is the parking area?

Accepted Answer

We now have 2 cabins that have parking at the cabins, but the area around the cabins is stoned. The area around the playground is for pick up and drop off only with the main parking approx. 125m away for the first 8 cabins.

Question 21

From what time can I check in?

Accepted Answer

Check in is from 3.00pm.

Question 22

What is the latest time I can check in?

Accepted Answer

7pm but if you are going to be later please let us know.

Question 23

What time do I need to vacate the Wigwam Cabin?

Accepted Answer

Checkout is 10.00am prompt on the day of departure.

Question 24

Do you have a shop/reception onsite and when is it open?

Accepted Answer

Small shop based in reception with fresh milk, toothpaste, tooth brushes, sweets, ice cream, etc open for guests from 3pm - 7pm

Question 25

How many toilets and showers do you have onsite?

Accepted Answer

All cabins come with showers/toilets

Question 26

How close is the nearest pub or restaurant?

Accepted Answer

The closest pub is 1.2 miles from the site by road which is family and dog friendly, there is also a pub approx. 40min walk from site that is family and dog friendly. There are lots of pubs, restaurants and takeaways within 5 miles of the site, the guide sent out at time of booking has lots of information on local eating establishments.

Question 27

How far to the nearest supermarket?

Accepted Answer

It is 2 miles to the local Spar in Langho, and 3.5 miles to Whalley which has a Co-op and Spar and 6 miles to the nearest large supermarkets at Great Harwood (Tesco, Morrisons, Aldi).

Question 28

How far is it from public transport?

Accepted Answer

2 miles to train station with direct access to Manchester and Clitheroe. 400m to bus stop, but buses are quite infrequent.

Question 29

Is there Wi-Fi access onsite?

Accepted Answer

Not at present very good 4G

Question 30

Are your Wigwam Cabins warm?

Accepted Answer

The short answer is 'Yes!' Each Wigwam Cabin is fully heated with an electric heater in the main area and a heated towel rail in the bathroom included. The Wigwam Cabins are particularly well insulated and retain the heat. That is why our Wigwam Cabins can be booked 365 days per year.

Question 31

How many guests can you fit inside a Wigwam Cabin?

Accepted Answer

Our Running Water Deluxe Wigwam Cabins have 2 double beds a family of five can be accommodated, if three children can fit across a double bed. They are also spacious enough to accommodate a travel cot.

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