Adults

Children

Dogs

Deposit Offer

Pay just 25% to secure your holiday when booking 28 days in advance

Free Cancellation

Cancel and receive a full refund up until 5 days before arrival

Terms and Conditions

Before confirming your booking at Wigwam Holidays Portree please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday. Please do not hesitate to contact us by telephone or email if you would like to discuss any aspect of your booking further.

Payment Policy


Your booking will be made in accordance with the Booking Terms and Conditions of Wigwam Holidays which are available to view on their website: https://www.wigwamholidays.com/website-terms-and-conditions

To secure your booking usually a deposit (or full payment if you wish) is required at the time of booking; we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it. Once a deposit has been paid the remaining balance must be paid through BACs or debit or credit card at least 14 days before your stay.

The number of guests staying in each Wigwam Cabin must be confirmed at the time of booking. This number should not be exceeded unless by prior arrangement with the owner which, if permitted, will incur an additional fee.

Cancellation/No-Show Policy

A full refund up is available up until 5 days before arrival.

The above terms and conditions only apply to bookings that are made online at www.wigwamholidays.com. Bookings made directly with the site owner may be subject to individual and separately agreed terms.

If an online booking is made which is subsequently found not to be in accordance with these Site Terms and Conditions, then we may cancel the booking within 5 working days of it having been made. In the event of a cancellation by us for this reason, only 88% of the monies paid for the booking can be refunded. If you are in any doubt as to whether your booking meets our Site Terms and Conditions, then please give us a call BEFORE you book your stay.


Travel Insurance

We strongly advise you to take appropriate levels of travel insurance so that you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.

Smoking

Smoking is not permitted in the Wigwam Cabins or in any communal areas. All cigarette butts must be disposed off in a sensible manner

Dogs and Pets

We do allow pets in our cabins for a fee. Please ensure you have selected the correct cabin at the time of booking. 

Group Bookings

By prior arrangement only, this includes guests booking individually but as part of a group.  We reserve the right to cancel a booking where permission has not been given.

Arrival/Departure Procedures

Check out is by 9.30am  and you can check in to your Wigwam between 4pm and 8pm.
However we can be flexible so please contact us directly if you would like alternative times.
If arriving after 8pm please contact us by telephone or email so that we can make arrangements.

Croft safety

Barbed wire fencing is used throughout the croft land surrounding the Site. This is used to discourage cattle leaning over and damaging fencing which could result in livestock getting out on to the roads and causing an accident. It is not there to restrict movement or access to the countryside. 
Dogs must be kept on a lead at all times.
For your safety please be aware that when walking in the vicinity of cattle, there is a risk to you from these large animals with strong maternal instincts. Gates must be kept closed at all times.

Complaints Procedure

We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct

We expect all our Visitors to respect and look after the Site and the Wigwam you are staying in. You are expected to leave your Wigwam in a clean and tidy condition and to maintain the high standard that you found it in during your stay. Any excessive cleaning will be charged at £50.00 per cabin. Any damages must be declared and paid in full before departure.
We require you to respect your fellow Visitors and keep noise levels to a minimum after 10pm.
Parents are responsible for their children, as such children must be supervised at all times.

Fire pits must be requested no later than 3pm on day required. 

Fires are only permitted in the metal fire pits provided and must be used on the gravel outside the Wigwam. All wood used must be provided through the site owner, any other wood must be declared on arrival and a charge for use of fire pit will be issued. Burning of any other materials eg. Glass, bottles or cans is prohibited , as is removal for burning of any wood or property from the Wigwam site.

Do not place any BBQ on the grass, picnic benches or wooden steps outside the Wigwam Cabins. Please adhere to speed limit on access road. Always be aware of children.

Please be aware of overhead cables when flying kites.

Lost keys will be charged at a cost of £15.00.

Should you arrive at the site and your party exceeds number of persons booked or with pets we reserve the right to refuse your accommodation and no refund will be given.