Terms & Condtions

Before confirming your booking at Wigwam® Holidays Portree please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday. Please do not hesitate to contact us by telephone or email if you would like to discuss any aspect of your booking further.

Payment Policy

To secure your booking payment in full is required at time of booking, we do not accept provisional bookings so please do not make a booking unless you are in a position to honour it.
Please contact us directly if you would like to make a telephone booking.

Cancellation/No-Show Policy

In the event of cancellations or no-shows we do not offer any (either full or partial) refund . However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so. Please note the Highlands and Islands are subject to adverse weather conditions which may result in bridge closure and ferry cancellations . We cannot be held accountable for such events and as such, no refunds will be given.

Travel Insurance

We strongly advise you to take appropriate levels of travel insurance so that you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.

Smoking

Smoking is not permitted in the Wigwam® Cabins or in any communal areas.

Dogs

1 well behaved dog per Wigwam® (please see Tariff). Dogs must be kept on a lead and owners must be responsible for them at all times, including cleaning up all mess. Dogs should not be allowed to dirty seats or beds. Never leave dogs unattended - livestock surrounding the Wigwam® site might prove to be tempting for even the best behaved pet.

Failure to comply with these rules will result in you being asked to leave the Site and no refund will be given.

Group Bookings

Please contact us directly for our policy relating to group bookings.

Arrival/Departure Procedures

Check out is by 10am and you can check in to your Wigwam® between 4pm and 6pm.
However we can be flexible so please contact us directly if you would like alternative times.
If arriving after 6pm please contact us by telephone or email so that we can make arrangements.

Croft safety

Barbed wire fencing is used throughout the croft land surrounding the Site. This is used to discourage cattle leaning over and damaging fencing which could result in livestock getting out on to the roads and causing an accident. It is not there to restrict movement or access to the countryside.

For your safety please be aware that when walking in the vicinity of cattle with dogs, even on a lead, there is a risk to you from these large animals with strong maternal instincts. Gates must be kept closed at all times.

Complaints Procedure

We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct

We expect all our Visitors to respect and look after the Site and the Wigwam® you are staying in. You are expected to leave your Wigwam® in a clean and tidy condition and to maintain the high standard that you found it in during your stay. Any excessive cleaning will be charged at £50.00 per cabin. Any damages must be declared and paid in full before departure.

We require you to respect your fellow Visitors and keep noise levels to a minimum after 10pm.

Parents are responsible for their children, as such children must be supervised at all times.

Fires are only permitted in the metal fire pits provided. All wood used must be provided through the site owner, any other wood must be declared on arrival and a charge for use of fire pit will be issued. Burning of any other materials eg. Glass, bottles or cans is prohibited , as is removal for burning of any wood or property from the Wigwam® site.

Do not place disposable barbecues on picnic benches or wooden steps outside the Wigwam® Cabins.

Please adhere to speed limit on access road. Always be aware of children and animals.

Please be aware of overhead cables when flying kites.

Lost keys will be charged at a cost of £15.00.

Should you arrive at the site and your party exceeds number of persons booked we reserve the right to refuse your accommodation and no refund will be given.