Grouse hill

Terms And Conditions

Before confirming your booking at Grouse Hill Wigwam® Holidays site, please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday.

Payment Policy

To secure your booking payment in full is required at the time of booking, we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.

Cancellation/No-Show Policy

In the event of cancellations or no-shows we do not offer any (either full or partial) refund. However, if more than 48 hours notice is given, we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.

Travel Insurance

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.

Smoking

Smoking is not permitted in the Wigwam® Cabins or in any communal areas.

Dogs

Please contact us directly for details of our policies relating to dogs/pets.

Group Bookings

Please contact us directly for our policy relating to group bookings.

Arrival/Departure Procedures

For details of our check-in/check-out times please contact us directly.

Complaints Procedure

We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

Code of Conduct

We expect all our visitors to respect and look after the site and the Wigwam® you are staying in. We also require you to respect your fellow visitors and keep noise levels to a minimum after 10pm. Parents are responsible for their children, as such children must be supervised at all times.

If you have any other queries regarding your stay please contact Grouse Hill directly on 01947 880543 or info@grousehill.co.uk.