Booking Terms and Conditions

Last updated: 22nd March 2024

Before confirming your booking at Wigwam Holidays Forcett Grange please take the time to read the below Booking and Cancellation Policies applicable to your booking.

Payment Policy

A deposit option is available up to 28 days before arrival. All deposits are non-refundable. The full balance must be paid 14 days before arrival, failure to do so may result you in losing your booking. We do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.

Change-of-Dates and Cancellation/No-Show Policy

If you are needing to change the dates of your stay, requests must be made more than 7 days in advance of your arrival date. Requests are subject to availability. We reserve the right to refuse any requests made within 7 days of your arrival. Any date moves are at our discretion.

Get a full refund up until 5 days before arrival.

The above terms and conditions only apply to bookings that are made online at www.wigwamholidays.com. Bookings made directly with the site owner are subject to these same terms.

Arrival/Departure Procedures

Check in time is from 3pm to 5pm only, we ask that you don't arrive before this time as your cabin will not be ready. Further details regarding check in will be provided by email shortly before your arrival date.

Check out is by 10am prompt on the day of departure.

Credit/Debit Card Pre-Authorisation

We require all guests to provide a valid credit or debit card at check-in to pre-authorise* your card for £50 for any damages and/or additional charges which you may incur during your stay with us. This applies per Wigwam Cabin. Funds are released by your card provider 10 working days from arrival.

Any damages or additional charges will be deducted from this pre-authorisation. If your Wigwam Cabin is left in a satisfactory condition with no damages, missing items or rule breaking, your deposit will be released. Any additional cleaning time, undisposed waste and uncollected dog waste carries a minimum £25 charge.

*A ‘pre-authorisation’ is not a charge. Your issuing bank/credit card company holds the pre-authorised amount temporarily for 10 working days for Wigwam Holidays Forcett Grange to use. 

Group Bookings (2 or more cabins)

We do welcome group bookings as a general rule, if you wish to book more than two Wigwam Cabins for your stay, please contact us in advance. We are unable to accept group bookings if you are aged between 18 years and 21 years.

The above mentioned Debit/Credit Card Pre-Authorisation applies to each Wigwam Cabin for Group Bookings. 

General Code of Conduct

We reserve the right to ask guests not observing site rules or in breach of these Booking Terms to leave the site, without a refund and with immediate effect. We do not accept bookings from persons under 18 years of age.

Please be respectful to the site, the Wigwam Cabin you are staying in and to your fellow guests. Forcett Grange is a shared working site with heavy machinery and moving traffic within walking distance of your cabin. Please do not enter The Log Company area for your safety.

Guests are expected to leave their Wigwam Cabin in a neat and tidy condition with all rubbish deposited in the large bins provided near the car parks. Any additional cleaning time, undisposed waste and uncollected dog waste carries a £25 charge.

Breakage/Damage

We reserve the right to deduct from the Debit/Credit Card Pre-Authorisation a reasonable fee should the Wigwam Cabin be left in an unsatisfactory condition or if there is any damage to the Wigwam Cabin or the furnishing therein. It is requested that guests advise us in the event of breakage or damage.

Guests are not permitted to remove any of the Wigwam Cabins provided furniture.

Noise

Please respect the comfort of other guests and keep noise to a minimum after 10pm and when returning late. Outdoor music and speakers are NOT permitted at any time.

Smoking and Vaping

Smoking and vaping is not permitted inside any of the Wigwam Cabins. Guests are permitted to smoke or vape on their own designated outdoor patio area as long as it does not interfere with the enjoyment of other Guests on the site and that cigarette butts and ash are disposed of responsibly.

Dogs

Well behaved dogs are allowed onsite subject to fees when booking. All dogs must be kept under control and their waste picked up after.

Travel Insurance

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.

Communications

Personal information submitted to us via your booking or enquiry may be used to send you communications directly relating to your booking, our business and/or our newsletter by email (you can inform us at any time if you no longer require marketing communications by simply clicking on the unsubscribe link)

Complaints Procedure

We take all comments from Guests very seriously and in the unlikely event you wish to make a complaint you may contact us directly either by telephone or email and we will attempt to resolve any issues as soon as possible.

If you have any other queries regarding your stay please contact Wigwam Holidays Forcett Grange directly on 01325 605003 or email forcettgrange@wigwamholidays.com