BOOKING TERMS AND CONDITIONS THE LOFT WIGWAMS

Before confirming your booking at The Loft Wigwams please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the site, which will assist you with planning your holiday. Please do not hesitate to contact us by telephone 01343850111 or email theloft@eastgrange.co.uk with any queries or any further information you may need to make your holiday extra special.

Payment Policy

Full payment is taken at the time of online/phone bookings via Wigwam® Holidays website.

We accept all major debit and credit cards (excluding American Express).

All data collected is for the sole use of The Loft and Wigwam® Holidays in relation to your booking and services provided by The Loft and we will not pass or sell this information onto any third party.

Occupancy

The number of persons occupying the holiday accommodation shall not exceed the recommended numbers or the number of people booked into the cabins for example maximum; X5 in Large Wigwam® Cabins, X6 in Large Sheiling cabin, x4 in in Small Sheiling cabins.

Site facilities at the accommodation is reserved for guests booked to stay in the accommodation. Visitors are welcome but must depart site before 6pm unless staying in onsite accommodation and must not pose a nuisance to other guests on site. Management reserve the right to request any additional guests leave. We have experienced a small number of bookings for one cabin and this being used as a base for parties with large numbers attending, this is not acceptable, if this occurs we reserve the right to ask all attending to leave the site.

Unaccompanied children (under 18) are not permitted to stay in the Wigwam® Cabins. They must be accompanied by an adult over 25 years of age. This is for the protection of minors.

Children and dogs must not be left unattended in Wigwam® Cabins at any time.

Cancellation/No-Show Policy

In the event of cancellations or no-shows we do not offer any (either full or partial) refund. However, if more than 72 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.

Travel Insurance

We strongly advise you to take out the appropriate levels of travel insurance, so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.

It is the clients responsibility to get to The Loft Wigwams for the booking whatever weather conditions prevail.

Bedding

Please remember to bring your own bedding, towels and pillows.

You can hire bedding from The Loft, please book this at the time of booking your accommodation on line or please call us to arrange in advance on 01343850111. We may not be able to provide bedding if this is not booked in advance.

Farm Safety & Site Safety

Whilst much of the farm is accessible by farm tracks for walks and whilst participating in activities on site farm buildings and farm machinery are strictly out of bounds.

Please do not allow children to play on farm machinery or in farm sheds/buildings as this is dangerous. You must supervise your children at all times. Farm tracks are used for farming activity as well as activities and you must pay due care and attention at all times.

Gates should be left as found and the country code adhered to.

Please be aware that our farm is a natural space and care must be taken to avoid potential dangers, paths can be uneven and slippery (especially when wet), natural occurrences like stinging nettles and insects are present.

Our site safety rules must be adhered to. They have been created for your safety to give you safe guidance to the use of equipment and facilities on site. Please always follow guidance given.

Smoking

Smoking is not permitted in the Wigwam® Cabins/Lodges or in any communal areas.

Dogs/Animals

Well behaved dogs are welcome on our site, but owners must be responsible for them at all times.

Dogs are not allowed inside the "Bothy" amenity block or other communal areas and any damage caused by your dog will be chargeable.

Dogs must not be left unattended in the Wigwam® Cabins/lodges.

Dogs must be kept on leads at all times whilst on site.

All mess must be cleaned up and deposited in bins.

Only 1 dog per booking is permitted. Additional dogs may be added but this must be discussed with us.

Noise & Code of Conduct

We expect all our Visitors to respect and look after the Site and the Wigwam® Cabin you are staying in.

We also require you to respect your fellow visitors and keep noise levels to a minimum after 10pm. 

If you experience noise issues please call the emergency number provided in your welcome pack and a nominated member of our team will deal with this. Whilst we aim to be aware of noise onsite we cannot always hear noise in all areas and do not parole the grounds in the evening or through the night so please call to make us aware of any problems, we are here to help you enjoy your stay.

If any guests do not adhere to noise or any other warnings by management, you will be asked to leave, and the police may be called to deal with any issues.

Parents are responsible for their children, as such children must be supervised at all times.

Group Bookings

We do welcome group bookings but ask that you advise us of what type of group gathering this is, so we can accommodate you appropriately. Please contact the owners directly to organise parties or any corporate events. We reserve the right to cancel group bookings if they are not disclosed to us in advance. This is for the enjoyment of all site users. Please call us to discuss before booking.

Arrival/Departure Procedures

Arrivals: You can check in from 3pm on wards. Late night arrivals can be arranged in advance, please call to let us know if you will arrive late (after 5pm) so we can make appropriate arrangements which will be a map left in the "Wigwam Late Arrival Post Box" situated on the notice board outside the office door as well as your key and directions to your Wigwam® Cabin/lodge, please note it is the guests responsibility to follow the late check in procedure and to locate appropriate accommodation. (Please remember to bring a torch).

If check in is on a Monday or Tuesday which is out with our office hours then the above late arrival procedure will be in place.

During the summer school holidays, the reception/office is open 7 days a week and Wed-Sun at all other times.

Departure: Please check out by 10am. Late checkout may be able to be arranged if circumstances permit but must be arranged in advance. Late checkout that has not been arranged will be subject to an additional charge. If departing early (before 9am) please leave your key in the "Wigwam Post Box" on the notice board outside the office.

A £20 refundable deposit for your Wigwam key may be required when checking in. This will be returned when handing your key in upon your departure. This will be forfeited if any key is lost or damaged. If keys are lost a £20 charge will be payable upon departure.

Cars on Site

We now operate a car free site for the safety and enjoyment of all guests so therefore cars cannot be driven on the grass or parked next to Wigwam® Cabins. Please park at the main reception building to check in, please then park in your designated parking area and then collect a wheelbarrow to use to wheel your belongings to your accommodation.

Only 1 car per booking, unless by prior arrangement. Additional cars must be parked in the overflow car park.

On our Wilderness Campsite each pitch is allocated 1 car parking space next to the pitch. Please ensure you park within this space.

Cleaning

Whilst we employ cleaners, guests are expected to leave the Wigwam® Cabin in a neat and tidy fashion. No rubbish is to be left in the Wigwam® Cabins/lodges. No food is to be left in the fridges. All dishes should be washed and dried and put away in the kitchen area. We reserve the right to charge to the credit/debit card details given on booking an additional fee should the Wigwam® Cabin/lodge be left in an unsatisfactory condition or if there is any damage to the Wigwam® Cabin/lodge or the furnishings therein.

Guests are reminded that there are other customers on site and the kitchen area, showers and toilet facilities should be left in a clean and tidy manner for the next user.

Fires & BBQ

Camp fires and standalone BBQ (NO DISPOSIBLE BBQs) are permitted on site.

Fire Baskets and wood must be booked from reception at time of booking or before 4pm on the day required. Only wood purchased on site can be burnt on site. This is for reasons of safety. Failure to comply with this will incur a fine. Please do not burn wood "found" on site or taken from wood piles on site, this will be considered as theft.

Due to the dangers, frequency and high cost  of damage caused by disposable BBQs these are now banned on site. Free standing BBQs may be used on site in the designated areas only. 

Please be aware that damage caused to grass, picnic benches and decking (or any other areas) due to negligent placement of BBQs or fire baskets will be charged for. This can be up to £100 per burnt area so please think before you place your BBQ or fire anywhere. We do not enjoy making high charges for damages incurred but repair, replacement and staff time is very costly regarding to BBQ and fire damages.

In addition to damage to property fires pose a very real danger to yourself and other residents (as well as the wider area with forest fires, especially in summer being a concern locally) so please do not place fires on decking or picnic benches or in long grassy areas or on grass. Please only place these on the concrete slabs located close to your accommodation. 

Fires and BBQ must be attended at all times. Never leave unattended. Never leave children unattended with a fire or BBQ. Extinguish all BBQ and fires before going to bed (handy tip, fill your kettle with cold water and use this to carefully extinguish your BBQ or fire before going to bed, beware of steam produced).


Damages & Breakages

Please report any damage or breakages as soon as possible to the management.

Any damage to accommodation, facilities, contents or grass/surrounding area will be charged for. We reserve the right to charge damages to the credit/debit card given on booking.

Additional

The owner and their representatives retain the right to enter the holiday accommodation at any time.

Failure to comply with these terms and conditions will make you liable to lose your booking or your right to stay in the property without refund.

Your email address will be added to our database to send out our monthly newsletter, please let us know if you would not like to receive this. All data collected is for the sole use of The Loft and Wigwam® Holidays in relation to your booking and services provided by The Loft and Wigwam® Holidays and we will not pass or sell this information onto any third party

Complaints Procedure

We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us in person whilst you are on site where we will do all we can to rectify the situation. Alternatively, you  can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible and ideally this will be done while you are on site and we can rectify the situation,  so you can enjoy your holiday.