Terms & Conditions
To secure your booking payment in full is required at the time of booking; we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.
In the event of cancellations or no-shows we do not offer any (either full or partial) refund.
However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.
Smoking is not permitted in the Wigwams or in any communal areas.
Please contact us directly for details of our policies relating to dogs/pets.
Please contact us directly for our policy relating to group bookings.
For details of our check-in/check-out times please contact us directly.
We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
Code of Conduct:
We expect all our Visitors to respect and look after the Site and the Wigwam you are staying in. We also require you to respect your fellow Visitors and keep noise levels to a minimum after 10.00pm.
Parents are responsible for their children, as such children must be supervised at all times.
If you have any other queries regarding your stay please contact Wigwam Holidays Portnalong directly by email on firstname.lastname@example.org