Glenlivet Frequently Asked Questions

From what time is can I check-in?

Check in time is from 16:00

What is the latest time I can check-out?

Please check out on date of departure by 10:00

What is the cancellation policy?

The cancellation is policy is free. This means get a full refund up until 5 days before arrival.

Where is the site located?

The site address is Wigwam Holidays Glenlivet, Old Military Road, Ballindalloch, Tomintoul. The site postcode is AB37 9EX. Alternatively the entrance to the site can be located using What 3 Words by entering squashes.taxed.fancy

What extras can I book with my stay?

Extras available at our site; Firewood Bundle, Marshmallows, Citronella Candle, Charcoal, Extra Kiln Dried Logs, Travel Cot Hire, Pets. *Please note, extras may not be available for every unit type

When is your site open?

Our site is open all year round.

Do you allow dogs/pets? If so, is there a pet charge?

Yes, well-behaved dogs are welcome on site for £15 per dog, per night. Maximum of 2 dogs per cabin. Please clean up after your dog and keep your pet on a lead at all times while on site so we can help our local wildlife feel safe.

Is the site suitable for children?

Yes, the site is very suitable for children. We even have an adventure playground just one minute away from our cabins.

Do you accept groups, parties, or celebrations?

We accept all types of groups, although recommend calling if you have any special arrangements or questions. Hen and Stag parties must call prior to booking.

Do you allow campfires?

Fire pits are included with all Wigwam cabins , logs and kindling available to purchase at reception please phone Mark if reception closed his number is on the door. Due to our woodland location we ask that no other burners or BBQ's be used on site and the fire pit is only used where it has been located by Wigwam Holidays Glenlivet staff please.

What is included in one of your standard Wigwam Cabins (i.e. mattresses, toaster, kettle, etc.)?

Included in each of our Wigwam Cabins you will find:

Toaster
Kettle
Microwave
Television or TV/DVD
Fridge
Kitchenette
Full en-suite with heated towel rail
Cleaning products for washing up.
Brush
Basic crockery and cutlery for 4 people (or 6 in the lodges)
Frying pans and saucepan
Large decking area
Fire pit/BBQ to be used only on the gravel bed where it is sited please.
Outdoor decking table and chairs

Is electricity included in the tariff?

Yes

What cooking facilities are provided?

Inside all our Wigwam Cabins is a small kitchen area with a 2 ring hob and microwave plus each Wigwam comes with an outdoor fire pit/BBQ in a designated site for its use.

What do I need to bring?

For your stay at Wigwam Holidays Glenlivet you will need to bring with you:

Bedding (either sleeping bag or your own duvets, pillows and linen)
Towel
Clothing appropriate to the season
Cooking ingredients
Dish towel
Toiletries
Torch
Some Slippers to help your feet stay warm and our cabins stay clean

Can I order any extras, and if so how much for each item?

At Wigwam Holidays Glenlivet there is a number of extras you can order – all are listed under the Extras tab.

Is there parking next to the Wigwam Cabins? If not, how close is the parking area?

There is parking next to each Wigwam Cabin.

From what time can I check in?

Check in time is from 16.00

What is the latest time I can check in?

You can check in any time after 16:00 there is a key safe at each cabin and keys will be left there for you. To obtain your key code we will either text you on or before the day of arrival, alternatively phone the number on the blackboard at reception if we are not there.

What time do I need to vacate the Wigwam Cabin?

We ask everyone to vacate their Wigwam Cabin on the date of departure by 10.00

How many toilets and showers do you have onsite?

Each Wigwam Cabin has a full en-suite, and there is an additional accessible customer toilet at reception.

How close is the nearest pub/restaurant?

After just a 5 minute walk from the site into the village you can find a choice of local pubs that serve great food, and also the Clock House restaurant (April - November) for a more fine dining experience.

How far to the nearest supermarket?

The nearest supermarket is located in Grantown-on Spey (a 20 minute drive away) however there is a village shop within a 5 minute walk from the site which stocks all of the essentials - and more! Please note that during the winter months, shops and restaurants may be on reduced hours or operating a winter schedule.

How far is it from public transport?

You can find a bus stop in Tomintoul - 500m from the site. However bus services are very limited so please always check beforehand; there is also a Moray dial a bus system in operation.

Is there WiFi access on-site?

No unfortunately we do not have Wifi access on site; however there is excellent 4G reception.

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