Terms and Conditions

Before confirming your booking at Wigwam® Holidays Builth Wells please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Wigwam® Site, which will assist you in planning your holiday.

 

Payment Policy:

To secure your booking payment in full is required at the time of booking; we do not accept provisional bookings, so please do not make a booking unless you are in the position to honor it.


Cancellation/No-Show Policy:

In the event of cancellations or no-shows, we do not offer any (either full or partial) refund. However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.

 

Travel Insurance:

We strongly advise you to take out the appropriate levels of travel insurance, so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.

 

Smoking:

Smoking is not permitted in the Wigwam® Cabins or on any decking attached to the Wigwam® Cabin, within 10 feet of any part of the Wigwam® Cabin or in any communal areas.

 

E-cigarettes

It is not permitted to use any form of e-cigarette in the Wigwam® Cabins or in any communal area.

 

Dogs:

Well behaved dogs are welcome but must be kept on a lead at all times. Owners are expected to clean up behind their dogs and use the bins provided. Four of our Wigwam® Cabins allow dogs (three standard Wigwam® Cabins and one Wigwam® Cabin with hot tub). No dangerous breeds allowed (25 Most Dangerous Dog Breeds & Dangerous Dog Act 1991).

 

Group Bookings:

Our 6 Wigwam® Cabins provide accommodation for up to 4 people (2 adults & 2 kids)  based on 2 sharing a double bed. We welcome bookings from schools, social clubs, sports clubs, church groups, family gatherings, hen and stag parties, residential houses, day centres and special needs groups. Please contact us directly for further information.

 

Arrival/Departure Procedures:

Check-in time is between 3pm and 5pm. Arrival after 5pm is by arrangement only and guests may be required to locate their own Wigwam® Cabin. Please contact  Emma on 01982 560 200 to arrange this. Check out is 10am prompt on the day of departure. 

Whilst we do employ cleaners, guests are expected to leave their Wigwam® Cabin in a neat and tidy condition, with all refuse deposited in the Refuse Collection Area.

No food must be left in the fridge upon departure.

 

Complaints Procedure:

We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

 

Code of Conduct:

We expect all our Visitors to respect and look after the Site and the Wigwam® Cabin you are staying in. We also require you to respect your fellow Visitors and keep noise levels to a minimum after 10.00pm.

Parents are responsible for their children, as such children must be supervised at all times.

Any guest found to be repeatedly breaking any of our Site Rules will be asked to leave the Site immediately without a refund.

 
Farm Safety:

Please do not allow children to wander off the Wigwam® Cabins Area without an adult and please do not allow children to play on farm machinery, fences, and gates. Please keep to the paths and woodland. Gates should be left as found and the Country Code adhered to.  As we will have livestock in the fields we ask that you refrain from walking through the fields.