Terms and Conditions

Before confirming your booking at Wigwam® Holidays Builth Wells please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Wigwam® Site, which will assist you in planning your holiday.

 

Payment Policy:

To secure your booking, a 25% deposit is taken upon booking and the final balance is due 14 days prior to your arrival date. The deposit option is only available to those who are booking in advance (more than 28 days prior to arrival). Deposits are non- refundable. 

Should your arrival date be within 28 days, payment is required in full at the time of booking. 

Cancellation/No-Show Policy:

In the event of no-shows, we do not offer any (either full or partial) refund.

Should you choose to cancel your holiday and you have only paid your deposit, your deposit is non refundable and your holiday will be cancelled. Alternatively, with 7 or more days notice, your deposit can be transferred to an alternative date suitable to you but only if we have the availability to do so. The new date may not exceed 12 months from the original arrival date. Any additional costs incurred will be chargeable to you, for example, if you move from low season to high season, the higher rates will apply and your balance will increase to reflect this.

Should you choose to cancel your holiday and you have paid in full. We will refund 75% of the booking value minus a £20.00 administration fee. Alternatively, with 7 or more days notice, your full balance can be transferred to an alternative date suitable to you but only if we have the availability to do so. The new date may not exceed 12 months from the original arrival date. Any additional costs incurred will be chargeable to you, for example, if you move from low season to high season, the higher rates will apply and your balance must be settled 14 days prior to arrival

Cancellations less than 7 days until your arrival date. No refund partial or full will be available. If more than 48 hours notice is given, at our discretion, an alternative date suitable to you may be offered but only if we have the availability to do so. The new date may not exceed 12 months from the original arrival date. Any additional costs incurred will be chargeable to you, for example, if you move from low season to high season, the higher rates will apply

All requests for cancellations/ date transfers must be received in writing

Whole Site Bookings

The site can accommodate up to 24 people. The maximum number of adults per whole site booking is 12.

If you have booked the whole site and some members of your party are no longer available to attend, you are still responsible for paying for the whole site in full. In the event of needing to cancel 2 or more pods, depending on the amount of notice given, we may be able to accommodate this. You must release at least 1 pod with a hot tub as part of the cancellation.

Changes to your holiday:

If you need to make changes to your booking a £10 administration charge applies

Travel Insurance:

We strongly advise you to take out the appropriate levels of travel insurance, so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason. We recommend that guests have an appropriate level of travel insurance in place for their needs.

Day Visitors:

Day visitors are only permitted after discussion with the site owners. Should day visitors be present for more than a couple of hours a charge of £10 per person will apply. Should day visitors decide they wish to stay and there is room to accommodate this in your cabin, an additional adult/ child charge will apply and possibly an additional vehicle charge in line with our pricing policy

Electric Vehicles:

It is not permitted to charge any electric vehicle from the electrical supply to the cabins. I can direct you to local electric vehicle charging points. Should charging your electric vehicle be essential, a fee will be agreed between both parties depending on the size of your vehicle. The cost of fuelling your vehicle is not included in the price you have paid for your holiday

Smoking:

Smoking is not permitted in the Wigwam® Cabins or on any decking attached to the Wigwam® Cabin, within 10 feet of any part of the Wigwam® Cabin or in any communal areas.

 

E-cigarettes

It is not permitted to use any form of e-cigarette in the Wigwam® Cabins or in any communal area.

 

Dogs:

Well behaved dogs are welcome but must be kept on a lead at all times. Owners are expected to clean up after their dogs and use the general waste bins provided. Four of our Wigwam® Cabins allow dogs (two standard Wigwam® Cabins and two Wigwam® Cabin with hot tub). 

 

Group Bookings:

Our 6 Wigwam® Cabins provide accommodation for up to 4 people (2 adults & 2 children)  based on 2 sharing a double bed. Please contact us directly for further information.

 

Arrival/Departure Procedures:

Check-in time is from 3pm. If you are due to arrive after 6pm, you may be required to locate your own Wigwam® Cabin. Please contact Emma on 01982 560 200 to arrange a later check in, I may need to put lights on for you depending on the time of year. Check out is 11:00 am prompt on the day of departure. 

Whilst we do employ cleaners, guests are expected to leave their Wigwam® Cabin in a neat and tidy condition, with all clean recycling taken to the recycling point, food waste and general waste placed in the bins provided.

No food must be left in the fridge upon departure.

Please settle any outstanding balance at the main house before leaving, there is a card machine available 

If there is nothing to pay, please leave your key in your cabin

 

Complaints Procedure:

We take all comments from guests seriously. In the unlikely event that you wish to make a complaint, you can contact us by telephone on 01982 560 200 or email builthwells@wigwamholidays.com. Please highlight any concerns immediately so that we may have the opportunity to rectify any concerns as soon as possible.

 

Code of Conduct:

We expect all our visitors to respect and look after the Site and the Wigwam® Cabin you are staying in. We also require you to respect your fellow visitors and keep noise levels to a minimum.

Background music during the day may be permitted if this does not affect any other guests. We operate a no music after 10:00 PM policy. Please do not be offended if we ask you to turn your music down or off

Parents are responsible for their children, as such children must be supervised at all times.

Any guest found to be repeatedly breaking any of our site rules will be asked to leave the site immediately without a refund.

 
Farm Safety:

Please do not allow children to wander off the Wigwam® Cabins Area without an adult and please do not allow children to play on farm machinery, fences, and gates. Please keep to the paths and woodland. Gates should be left as found and the Country Code adhered to.  As we will have livestock in the fields we ask that you refrain from walking through the fields.