Booking guarantee icon, a tick inside a shield

Booking Guarantee

Your money is safe

health and safety guarantee icon, a plus inside a shield

Health & Safety Guarantee

Deep Clean

Before confirming your booking at Wigwam® Holidays Ballintuim please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.

 

Payment Policy

A deposit option is available up to 28 days before arrival. The full balance must be paid 14 days before arrival, failure to do so may result in you losing your booking.  All deposits are non-refundable.  We do not accept provisional bookings so please do not make a booking unless you are in the position to honor it.

Cancellation/No-Show Policy

In the event of cancellations or no-shows we do not offer any (either full or partial) refund.  However, if more than 1 weeks (7 days) notice is given we may at our discretion, offer an alternative date suitable to you only if we have the availability to do so.  In the event of a cancellation by us, our liability shall be limited to the return in full of monies paid.

Travel Insurance

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.  We recommend that guests have an appropriate level of travel insurance in place for their needs.

Smoking

Smoking and vaping is not permitted inside the Lodge.  Guests are permitted to smoke or vape on their own designated outdoor patio area only, as long as cigarette butts and ash are disposed of responsibly.

Dogs

Well behaved small dogs are now welcome on site, with a maximum of 1 small dog per stay.  

Dog must be kept on a lead at all times while you are on site.

 Basket, lead, blanket, towel, bowls etc. provided for your dog are for the duration of your stay only and must not be removed. .

Owners must take full and sole responsibility for their dogs whilst at Wigwam Holidays Ballintuim .

Wood Fired Hot Tub

Our Wigwam® Lodge has a Wood Fired Hot Tub, included as standard with your stay.  Any breakages or faults MUST BE REPORTED immediately and in some instances may incur a cost.  Children must not be left unattended at any time in or around the hot tub.  Dogs are not permitted in the hot tub at any time 

Complaints Procedure

We take all comments from guests very seriously and in the unlikely event you wish to make a complaint you may contact the Owner directly either by telephone or email and we will attempt to resolve any issues as soon as possible.

Code of Conduct

Please be respectful to the site, the Lodge you are staying in and local residents.

Designated parking for the Lodge only is to be used.  Vehicles are not to be parked outside the gate at any time.

Please respect the comfort of our neighbours and keep noise to a minimum after 10pm and when returning late. Outdoor music and speakers is NOT permitted at any time.

Guests are not permitted to remove any of the provided fixtures, furniture or extras provided to enhance your stay such as bedding, blankets, bath robes etc.

Guests are expected to leave their Wigwam® Lodge in a neat and tidy condition with all refuse deposited in the receptacles provided.

Guests are requested let us know about any faults, breakages or damage as soon as they occur.

 

If you have any other queries regarding your stay please contact Wigwam® Holidays Ballintuim directly on 01250 881222