Charges Prices are based on 2 adults sharing, with a minimum booking of £34/night /Wigwam®.
Cancellation Policies If you wish to cancel your booking within 48 hours of your arrival date, we may at our discretion refund you up to 50% of your total booking charge. Cancellations within 48 hours will not be entitled to a refund, however we will be flexible and offer you to rearrange your booking if possible.
Travel Insurance We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.
Pets Well behaved dogs are welcome at Northside Farm, however customers must not dogs should be on leads at all time and must never be left in a Wigwam® on their own. For hygiene purposes and for the courtesy of other guest dogs are not allowed in the any bathrooms with the exception of guide dogs. It is your responsibility to pick up and dispose of any excrement your dog leaves we have a big bin in the car park which you can safely dispose of this. If you would like to bring any other pets on holiday other than dogs please contact us directly to let us know.
Smoking Every Wigwam® on our site is strictly no smoking, this includes the decking area in front of the Wigwam® if you wish to smoke please smoke away from the Wigwam® Cabins and make sure you dispose of butt ends responsibly. If it is suspected that you have been smoking in the Wigwam® Cabins then you will be charged a £50 fine to cover cleaning costs.
Group Bookings We do welcome group bookings for birthdays, reunions etc. However we ask that you respect the site and other guests as noise levels in big groups are inevitably higher. You will also be asked for £100 cash damage deposit on arrival which will be refunded fully on departure as long as there has been no damage. We understand that it is hard for the person making the booking to be responsible for every member therefore this deposit will hopefully act as a deterrent.
Arrival/Departure Procedures Wigwam® Cabins will be available from 2pm and we cannot guarantee that you will be able to have access to the Wigwam® Cabins until then. If you are planning to arrive after 5pm then you need to let us know. In the case of you arriving later we will put the key in the door of the Wigwam® you are staying in and arrange to meet you in the morning.
Check out time is strictly 11am if you do not vacate the Wigwam® by then, a charge may be occurred. Similarly to late arrivals if you are planning on leaving before 9am please let us know, we can then arrange for you to leave they key of your Wigwam® in a safe place.
Booking Restrictions We ask for a minimum 2 night stay at weekends during the school holidays and bank holiday weekends.
Disabled Facilities If you are a wheel chair user please let us know as 3 of our Wigwam® Cabins are wheelchair friendly with ramps up to the Wigwam® Cabins. All our bathrooms are wheelchair accessible we have one bathroom which is bigger for extra turning space and has aids for toilet and shower.
Complaints Procedure We do take all comments from guests seriously, in the unlikely event that you wish to make a complaint you can either phone or email us and we will respond. If there is a problem during your stay there is a list of contact numbers in your Wigwam® for you to ring when there is no one on site and we will try and resolve any issues as soon as possible.
Code of Conduct/Practice We expect all our customers to respect and look after Northside Farm and the Wigwam® you are staying in. We also expect that you are respectful of other guests staying with us and ask that after 10pm noise levels are low.
Although there are 4 bathrooms for guests to use we ask that you use them respectfully, other guests also use the same facilities so please make sure you leave the bathrooms in the state you wish to find them in yourselves. When the site is wet and muddy it may be a good idea to remove shoes before entering the bathrooms.
Parents are responsible for their children at all times, we would like to remind you that Northside Farm is a working farm and although we provide a safe space for guests to roam around there can be dangers. Children are free to use play equipment but must be supervised at all times and Northside Farm to not take any responsibility for any injuries that may occur. The nature walk takes you to a duck pond that is open if you do not stick to the path there is a danger of falling in and a risk of drowning, again Northside Farm does not take any responsibility for this
Other Strictly no BBQ's on the decking area outside the Wigwam® Cabins or any cooking to be done inside the Wigwam® Cabins other than the use of the microwave. This poses as a serious fire risk. The communal kitchen offers and oven for cooking, each Wigwam® also has a fire and BBQ pit so there is no excuse for breaching this rule.
No wood chopping equipment is allowed on site we provide fire wood packs at a charge should your require them.
You are responsible for disposing of your own rubbish, again if this is not done responsibly poses a risk to wildlife and children that live and visit Northside Farm. A bin is provided in the car park.
If you are making a group booking it is your responsibility to make sure other members of your party are aware of these terms and conditions.