Before confirming your booking at Honey Brook Wigwam® Holidays site please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.
To secure your booking payment in full is required at the time of booking, we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it.
In the event of cancellations or no-shows we do not offer any (either full or partial) refund.
However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.
A fire pit can be hired on site from the shop. For prices and to book this you will need to contact the site direct. All firewood used for this fire pit must be purchased on site. No wood from around the site can be used for these fire pits.
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.
Smoking is not permitted in the Wigwam® Cabins or in any communal areas.
Pets are welcome at Honey Brook for a charge of £5.00 per dog, per Wigwam®, per night. There is a maximum of 1 dog per Wigwam®. Sheep are grazed in adjoining fields along with Alpaca's, chickens and goats, so we ask that any pets are keep under control and not allow to wonder unattended. Honey Brook Wigwam® Holidays site accept dogs on site provided there is no damage or additional cleaning required. Management reserve the right to charge you an additional cleaning fee should this occur. Dogs must be on leads at all times please.
Please contact us directly for our policy relating to group bookings.
Check in: By 6pm or phone if you are going to be late as the garden centre may be closed when you arrive.
Check out: Please vacate by 11am on day of departure.
We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
Due to working sheep dogs at Honey Brook Wigwam® Holidays site, the site asks that all guests adhere to private property signs and do not pass these points on site.
We expect all our Visitors to respect and look after the Site and the Wigwam® you are staying in. We also require you to respect your fellow Visitors and keep noise levels to a minimum after 10.00pm.
Parents are responsible for their children, as such children must be supervised at all times.
If you have any other queries regarding your stay please contact Honey Brook Wigwam® Holidays site direct on 07597825469 or email firstname.lastname@example.org